Conduent Benefits, Associate II in Tempe, Arizona

Benefits, Associate II


Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit,, or .

Full Time Permanent Benefits Associate II

Do you enjoy helping others? We want to hear from you!

Currently, we are seeking excellent Benefits Associate II to join our team at 2900 S. Diablo Way, Building C, Suite 161, Tempe, AZ 85282 . This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits.

Job Specifics:

  • This is a Full Time Position supporting a Benefits Service Center.

  • Shifts will be scheduled during our normal business operating hours anytime between 5:00 AM PST – 9:00 PM Arizona Standard Time Monday – Friday (No Weekends). Applicants must have open availability to work any hours scheduled during operating hours!

Job Description:

As a Benefits Associate II working in a call center environment, you will be working to support customers with their medical benefits accounts.

Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.

  • Ability to work with customers to resolve inquiries.

  • Assists employees in the completion of appropriate forms, calculation of benefits or premiums.

  • Applies acquired job skills and company policies to complete assigned tasks.

  • Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice.

  • Normally follows established procedures on routine work, requires instructions only on new assignments.

  • Supervises staff and delegates tasks effectively.

  • Maintains benefits member database.

  • Prepares benefit statements and year-end update of benefit records.

  • May co-ordinate draft invoices for small to medium sized clients.

  • Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives.

  • Provides basic advice and guidance to clients or plan members.

  • Coaches and advises less experienced administrators.

  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

  • Maintain a high level of world class customer service/professionalism to a wide range of customers.

  • Recommend products that best suit the customer.

  • Ability to read and interpret documents.

Qualifications :

  • Successful candidate for this position will have:

  • Must have at least 2 year of Call Center experience.

  • Maintain a positive environment, working with co-workers and customers within a diverse culture.

  • The ability to relate to customers in a professional and courteous manner.

  • The ability to work in a team environment.

  • Must be 18 or older to apply.

  • High School Diploma/GED required BA/BS preferred.

  • Must be able to type at least 25 words per minute.

  • Excellent oral and written communication .

  • The ability to work autonomously, with little direct managerial supervision .

  • Organizational and time management skills with the ability to handle multiple tasks simultaneously .

  • Strong computer skills to include Windows, Microsoft Office, SQL, PASS and Internet Explorer .

  • Able to multi-task in a computerized system, responding to customer inquiries in a call center environment.

  • Responds to telephone inquiries and complaints using standard scripts and procedures.

  • Gathers information, researches/resolves inquiries and logs customer calls.

  • Informs customers about services available and assesses customer needs.

  • Provides functional guidance, training and assistance to lower level staff.

  • Provides assistance, training and troubleshooting support to lower level staff.

  • Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.

  • Prepares standard reports to track workload, response time and quality of input.

  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

  • All other duties as assigned.

Preferred Skills:

  • Kforce, Tasknet, Advantage PREFERRED .

  • Prior Defined Benefits, Defined Contributions, Health & Welfare and/or other benefits administration experience preferred.

  • English/Spanish 100% bi-lingual a plus.

  • Must have at least a High School Diploma or GED but PREFER Associates, BA/BS or Master’s Degree.

  • Workday basic System Knowledge is preferred.

  • Payroll/HR experience is preferred. Workday Experience would be a plus as well.

  • Previous experience with Business writing is preferred.

If this describes you, then apply online today!

Conduent Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services, LLC may request such accommodation(s) by sending an e-mail to at .

Job Benefits

Primary Location United States-Arizona-Tempe

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18021282