Conduent Payment Services Associate II / Lockbox Mailroom Night Shift: Sunday - Thursday 9:00 PM to 5:30 AM Stockbridge, GA - Metro Atlanta in Stockbridge, Georgia

Payment Services Associate II / Lockbox Mailroom Night Shift: Sunday - Thursday 9:00 PM to 5:30 AM Stockbridge, GA - Metro Atlanta

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/akirax/flex/www.conduent.com .

JOB DESCRIPTION

Wholesale Lockbox/Mail Ro om

Responsible for all aspects of preparation of daily outgoing packages, delivery of incoming mail to appropriate area, the operation of the automated MPS40 mail sorter and assisting the night shift team with maintaining service level agreements for the department by insuring the quality of the finished product.

REPORTING RELATIONSHIPS

A. Reports to: Night Shift Supervisor

B. Supervises: Direct – 0

Indirect - 0

ESSENTIALS / PRIMARY DUTIES

Research and resolve mail out issues

Assist in the identification root cause regarding errors from mailroom

Meeting out going deadlines

Ensuring timely delivery of mail to processing floor

Ensuring timely receipt of batches from the production for mail out

Setting up mail bins for accounts

Sorting /staging completed lockbox batches into the correct out going client bin

Insuring proper mail labels are printed/maintained

Monitor all courier pick ups

Monitor mail deliveries from the post office

Insures all required control reports are completed daily

Interacts with management and staff to ensure level of Service is met

Cross training as required

JOB SPECIFICATIONS

EDUCATION / EXPERIENCE:

High school education or equivalent required; At least 2-5 years consistent

work experience.

PC SKILLS:

Requires proficiency in Word and Excel, and Access.

COMMUNICATION SKILLS:

Very strong verbal communication skills required with all levels of

employees and management. Strong interpersonal skills for staff interaction

HOURS OF WORK:

Min. 40 hours, time and days vary depending on shift. Extra hours as

needed. Multi-task environment may require occasional work during

alternate shifts.

MENTAL REQUIREMENTS:

Good problem solving, analytical logic and interpersonal skills required.

Able to handle multiple tasks simultaneously. Attention to details

ability to work under time constraints and meet deadlines. Excellent

motivational skills. Must be able to work under pressure. Self Starter

PHYSICAL REQUIREMENTS:

Good physical ability due to deadlines. Must be able to lift 10

pounds.

DIMENSION & SCOPE:

Ability to understand the complete Wholesale Lockbox process.

Knowledge of related Treasury Management areas a plus. Willing to

change with the environment and needs of the business and client

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Payment Services

Primary Location United States-Georgia-Stockbridge

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18016664