Conduent Payment Services Associate II / Lockbox Mailroom Night Shift: Sunday - Thursday 9:00 PM to 5:30 AM Stockbridge, GA - Metro Atlanta in Stockbridge, Georgia
Payment Services Associate II / Lockbox Mailroom Night Shift: Sunday - Thursday 9:00 PM to 5:30 AM Stockbridge, GA - Metro Atlanta
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/akirax/flex/www.conduent.com .
Wholesale Lockbox/Mail Ro om
Responsible for all aspects of preparation of daily outgoing packages, delivery of incoming mail to appropriate area, the operation of the automated MPS40 mail sorter and assisting the night shift team with maintaining service level agreements for the department by insuring the quality of the finished product.
A. Reports to: Night Shift Supervisor
B. Supervises: Direct – 0
Indirect - 0
ESSENTIALS / PRIMARY DUTIES
Research and resolve mail out issues
Assist in the identification root cause regarding errors from mailroom
Meeting out going deadlines
Ensuring timely delivery of mail to processing floor
Ensuring timely receipt of batches from the production for mail out
Setting up mail bins for accounts
Sorting /staging completed lockbox batches into the correct out going client bin
Insuring proper mail labels are printed/maintained
Monitor all courier pick ups
Monitor mail deliveries from the post office
Insures all required control reports are completed daily
Interacts with management and staff to ensure level of Service is met
Cross training as required
EDUCATION / EXPERIENCE:
High school education or equivalent required; At least 2-5 years consistent
Requires proficiency in Word and Excel, and Access.
Very strong verbal communication skills required with all levels of
employees and management. Strong interpersonal skills for staff interaction
HOURS OF WORK:
Min. 40 hours, time and days vary depending on shift. Extra hours as
needed. Multi-task environment may require occasional work during
Good problem solving, analytical logic and interpersonal skills required.
Able to handle multiple tasks simultaneously. Attention to details
ability to work under time constraints and meet deadlines. Excellent
motivational skills. Must be able to work under pressure. Self Starter
Good physical ability due to deadlines. Must be able to lift 10
DIMENSION & SCOPE:
Ability to understand the complete Wholesale Lockbox process.
Knowledge of related Treasury Management areas a plus. Willing to
change with the environment and needs of the business and client
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Service Delivery Payment Services
Primary Location United States-Georgia-Stockbridge
Organization Financial Service Healthcare
Unposting Date Ongoing
Req ID: 18016664