Conduent Director,Client Solution Architect - Healthcare in Stockbridge, Georgia

Director,Client Solution Architect - Healthcare

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/2015PRD.2.4.50.3.0/akira/pub/fckeditor/editor/www.conduent.com .

Pre-requisites:

  • Comes with strong experience in solutioning large sized (>$200M contract value), technology led BPO deals

  • Resource should have played the role of a “Solution integrator”, working across multiple service offerings and workstreams (sales, delivery, technology, transition)

  • Proven capabilities in senior (CXO-level) client interactions to discuss solution strategy, approach, details. Ability to drive workshop-driven discussions with client teams to articulate vision/approach and to create high-quality outcomes

  • Strong ability to drive internal teams to create high quality work products for our clients

  • Strong ability to run pre-contract due diligence exercises to validate complex solutions and to take opportunities to closure

  • Deep expertise/specialty in more than one solution areas & offerings. Considered an expert internally and externally

  • Maintains expert knowledge of the management and/or sales techniques associated with the specialty offerings, along with the use of appropriate tools

  • Predominantly client facing role, deployed on complex, high-value opportunities

  • Recognized as the expert on the competition -- the companies or industries , their products/services, strategies, and directions

  • Based on knowledge of future trends, anticipates, creates and defines innovative and visionary solutions for leading edge or critical customer business requirements

  • Exhibits teamwork at the highest levels of Conduent and customer management in developing and selling solutions

  • Contributes to policy making , as it relates to specialty offerings or customer sales strategies

Customer Facing:

  • Domain experience: expertise/specialty in one area (deep) and comfort in solution design and client interactions as a sales specialist in multiple offerings for the industry

  • Client-facing role with clear expectation to front-end solution discussions with all levels of client stakeholders

  • Gather client requirements and architectural design parameters to define Conduent’s solution

  • Negotiation skills. Actively contribute to negotiations process and demonstrate out-of-the-box thinking to design and adapt solutions to client requirements and negotiation positions

  • Use consultative techniques to gather requirements, assess client pain points and lead due diligence and workshops

  • Builds and maintains a personal connection with multiple customers. Leverage these contacts to understand and influence trends within the industry

Solution Design:

  • Define win themes, solution strategy and assess competitiveness of solution approach for deal pursuits in partnership with sales (“Win Strategy”)

  • Ability to develop a quick understanding of deal parameters and compare with previous wins/losses to define optimal solution and cost model design

  • Apply business acumen and defined standards and methodologies to create deal solutions

  • Act as team lead in setting technical direction for deal pursuits that would involve working with various work streams, including IT TSMs, operations, sales, bid management, pricing and other resources

  • Lead for strategy, design, and implementation of solutions

  • Perform technical solution assessments to identify operational, financial and contractual risks with assistance of other work streams as necessary

  • Expertise and deep understanding of cost modeling techniques to be able to prepare business cases, recommend pricing models

  • Ability to create detailed solutions and cost models that can feed into pricing team for deal pricing. (Note: May leverage dedicated cost modelers for highly complex modeling)

  • Obtain work stream signoffs as necessary and dictated by the defined solution process

  • Hands-on operational background. Resource well versed with service delivery and technology offering nuances

  • Use business partners, as necessary, to create integrated solutions and value prop

Implementation:

  • Create handover package with detailed solution assumptions for handoff to transitions and delivery

  • Act as support for operational teams for a “teething” period to enable successful transition and stabilization of services

Strategic Initiatives:

  • Drive process consistency, standards within solution offering

  • Develop competitive analytics capability to determine target pricing on deal pursuits using external/internal data

Key Metrics:

  • ARR/TCV signings

  • Quality of solution process

  • Smooth deal pursuit process execution

  • Effective handover to operations upon deal signing

  • Successful execution of strategic initiatives

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Client Solution Development

Primary Location United States-New Jersey-Florham Park

Other Locations United States-North Carolina-Raleigh, United States-Georgia-Stockbridge

Organization Commercial Sector

Unposting Date Ongoing

Req ID: 18002704