Conduent Senior Business Analyst in Staten Island, New York
Senior Business Analyst
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .
POSITION DESCRIPTION: Senior Business Analyst
Responsible for managing and controlling the activities that provide operational support for a business segment or group. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Leads process improvement initiatives through use of measurements, accountability, analysis and consideration of process alternatives in order to arrive at best practices.
Uses best practices and knowledge of internal or external business issues to improve products or services
Acts as a resource for colleagues with less experience
Requires in-depth knowledge and experience
Decisions guided by policies, procedures and business plan
Writing Functional and Operational Specifications for translation to application design, development op
Requirements Management, facilitating brainstorming and business process improvement
Experience in creating Use cases, and Swimlanes
Generally domestic scope/accountability
5 years as a Business Analyst
3 years creating user stories, process flows
3 years in Transportation and/or tolling sector
Bachelor's degree in Computer Science or related field or equivalent work experience required
Excellent understanding of solution architecture, development processes, and current technologies
Experience writing and maintaining requirements documentation
Strong understanding of the Software Development Life Cycle (SDLC)
Experience working with software development, QA and operations teams
Experience using Jira and collaboration tools
Ability to multitask and react in a fast-paced organization
Ability to build strong working relationships with key stakeholders
Strong verbal and written communication skills, with the ability to understand and explain operational concepts at various levels
Strong organization and prioritization skills with an ability to manage competing demands
Ability to promote process improvement and be an advocate for change
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Business Operations
Primary Location United States-New York-Staten Island
Unposting Date Ongoing
Req ID: 18009946