Conduent Customer Care Associate III - IPAP in Somerset, New Jersey

Customer Care Associate III - IPAP


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at at .

TMS Health Patient Access Solutions Group, A Conduent Pharma Services Company, is nationally recognized for its planning, content, and process expertise in the design and management of compliant, streamlined reimbursement and patient assistance programs. The TMS Health Patient Access Solutions group is dedicated to delivering the highest-quality, leading-edge services so patients can experience the best possible medical outcomes.

Conduent Corporation is a leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Conduent provides the essential back-office support that clears the way for clients to focus on what they do best: their real business.

Job Summary :

Provide customer service phone coverage in a high call volume call center environment for Patient Access Solutions (PAS). Perform associated data entry and multiple clerical tasks.

Key Job Responsibilities: (Duties may include, but not limited to all or some of the following)

  • Handle PAP calls

  • Data Entry of applications for approval, denial or rejection

  • Validate licensed practitioners

  • Calculate scripts when applicable

  • Troubleshoot order issues

  • Determine case status

  • Open and date stamp mail when applicable

  • Meet department customer service, call and data entry standards

  • Perform clerical duties: filing, faxing, shredding, folding letters, etc.

  • Perform special assignments when requested by management

Job Qualifications:

Education/Experience Required :

  • High School Diploma or GED

  • Strong Customer Service Experience

  • Ability to handle high volume calls

  • General computer knowledge with experience in high-volume data entry


  • Associates Degree, Pharmacy Technician certification, Registered Nurse, Clinical Experience, or Bachelor’s Degree

  • Bi-Lingual (Spanish) speaking

Skills Required:

  • Good organizational and multi-tasking skills

  • Strong Analytical Skills

  • Ability to collaborate and work within a team environment

Additional Requirement:

Must be able available to work an 8 hour shift between the business hours of (8:00am – 6:00pm) est.

If you meet the requirements for this position and want to work for a world-class company with a great marketplace reputation, apply today!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Customer Care

Primary Location United States-New Jersey-Somerset

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18006005