Conduent Associate II, IM Support in Somerset, New Jersey

Associate II, IM Support

Description

Job Description: Field Technician

A fully qualified technician, the Field Technician applies a working knowledge of computer science & electronics accompanied with technical concepts, practices and procedures to a wide variety of assignments. The incumbent generally is a member of the customer support team and works on light to moderately complex work orders with normal to critical deadlines, and typically operates independently to troubleshoot hardware, software, equipment problems with general oversight on more complex assignments.

Essential Job Duties

Maintain Ticket Vending Machines & Ticket Operator Machines on a Monthly & Quarterly basis or as needed to include.

  1. Cleanliness of interior & exterior Ticket Vending Machines (TVMs), Ticket Operator Machines (TOM).

  2. Detect & Resolve Component wear & tear.

  • Provide quick response to Work Orders sent via Work Order Management System.

  • Troubleshoot & Resolve Machine Hardware electrical, electronic, communication, & functionality related issues for resolution and maximum uptime on new & existing systems.

  • Interface with Various IT departments to resolve software issues detected internal or external to TVMs/TOMs.

  • Assist in training new hires.

  • Keep inventory of replacement parts, tools & cleaning supplies within a company assigned Vehicle or Local storage location.

  • Communicate regularly with Customer Care Department to resolve Work Order Issues and/or report new issues via company assigned mobile phone.

  • Uses standard hand tools and technical manuals.

  • May be floating or stationary.

General Requirements:

Flexible schedule

  • Ability to work nights, Week-ends &/or Holidays.

  • Must be a Team Player.

Education & Experience:

  • High School Diploma

  • Military or Technical training or equivalent work experience in the Field of Computer Science and electronics.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job IM Support

Primary Location United States-New Jersey-Somerset

Organization Transportation

Unposting Date Ongoing

Req ID: 18011264