Conduent Pension Outsourcing Manager in Secaucus, New Jersey

Pension Outsourcing Manager

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Position Outline:

  • Responsible for managing the operations of a book of Pension outsourcing clients (including service delivery, sales support, contract renewals, administration platform enhancements, revenue and expense management and resource planning).

  • Maintain excellent client satisfaction ratings from our clients who respond to our customer satisfaction survey. The survey reflects our administration service delivery.

  • Participate in internal Conduent client relationship and strategy meetings and provide materials specific to administration areas of responsibility

  • Financial responsibility, budgets and profitability

  • Responsible for management reporting including weekly forecast updates, Process management updates, dashboard review and delivery.

  • Manage a team of Service Delivery leaders providing daily oversight to service delivery

  • Responsible for matrix management of all support services related to administrative service delivery including administration (both on and off shore), call center, systems technology,.

  • Serve as point of escalation for client issues and see through to final resolution and communication back to client.

  • The position requires strong management background, technical understanding of benefit systems and processes particularly as they are related to implementation. The role will have overall oversight of a group of client migrations to a new administration platform and participant portal, ability to project manage and keep projects on schedule for all tasks and when issues present themselves you have the ability to communicate escalations clearly and concisely.

Skills for Success:

  • 10 years of DB pension administration management experience.

  • Strong written and verbal communication skills

  • Ability to manage/coordinate multiple work streams for task completion

  • Responses to inquiries may need to be collaborative with on shore team or technical team – strong verbal communication skills

  • Manage indirect (dotted line) staff to meet client goals and objectives

  • Experience and ability to provide final peer review and QA prior to release of reports, responses to inquiries, etc. to client

  • Builds, maintains and manages effective client relationships with Senior level client personnel

  • Ensures that quality assurance measures and controls are followed

  • Monitors progress on deliverables and adjusts project deadlines and resources accordingly.

  • Participates in training and development of junior staff

  • Experience with working with offshore and nearshore team members

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Operations

Primary Location United States-New Jersey-Secaucus

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18012982