Conduent Associate I, Workforce Administration in Santo Domingo, Dominican Republic

Associate I, Workforce Administration

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

  • Responsible for the effective usage of client resources. Provides operational support through efficient scheduling and workforce deployment. Monitors queues, forecast & schedule staffing, plan seating capacity for shifts on daily basis & dialer planning. Tracks and reports on operational performance & business metrics.

  • The WFM Adherence Clerk optimizes schedule adherence, attainment and conformance.

Scope:

Specific:

  • Outside the WFM department the WFM Adherence Clerk collaborates and has frequent contact with operational management, team leaders and CSRs.

General:

  • Entry Level with little or no prior work experience

  • Acquires basic skills to perform routine tasks

  • Work is routine and requires minimal problem resolution

  • Completes work with limited autonomy

  • Works with either close supervision or under clearly defined procedures

Primary Responsibilities:

  • Minimize following by managing agents behavior and attitude to schedule:

  • Call-outs

  • Tardy

  • No Shows

  • Schedule Adherence

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Workforce Administration

Primary Location Dominican Republic-Santo Domingo-Santo Domingo

Organization Consumer and Industrials

Unposting Date Aug 26, 2018, 10:59:00 PM

Req ID: 18020267