Conduent Analyst II, Customer Care Quality in Santo Domingo, Dominican Republic

Analyst II, Customer Care Quality

Description

Purpose:

  • Responsible for providing quality process and/or customer satisfaction and loyalty support.

  • Responsible for activities involving quality assurance and compliance with applicable regulatory requirements.

Scope:

Specific:

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.

  • Builds knowledge of the organization, processes, and customers.

  • Solves a range of straightforward problems; uses previous experience to identify solutions.

  • Receives a moderate level of guidance and direction

General:

  • Builds knowledge of the organization, processes and customers

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

  • Receives a moderate level of guidance and direction

  • Moderate decision making authority guided by policies, procedures, and business operations protocol

Primary Responsibilities:

  • Develops and implements total quality management (TQM) programs and initiatives

  • Conducts audits and reviews/analyzes data and documentation

  • Develops, implements, and leads key process improvement efforts and influences cross-functional efforts

  • Assists in the development of systematic approaches for assuring high quality services

  • Identifies the interface of key activities within and between the functions of the organization

  • Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization

  • Integrates and aligns the processes that will best achieve the desired results

  • Makes continual improvement of products, processes and systems

  • All other duties as assigned

Job Customer Care

Primary Location Dominican Republic-Santo Domingo-Santo Domingo

Organization Consumer and Industrials

Unposting Date Aug 16, 2018, 10:59:00 PM

Req ID: 18013232