Conduent Director, Account Manager - Technology Industries in San Jose, California

Director, Account Manager - Technology Industries

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/akirax/flex/www.conduent.com .

We an industry-leading, technology-based digital interactions company that combines deep user insights and best-in-class technologies to create impactful innovation. And through a co-innovation process, our customers become key partners in creating, developing and testing new, unique solutions. Conduent is helping the majority of Fortune 100 companies and over 500 government entities grow revenue, control costs, and support organizational transformation, while strengthening​ ​market engagement and fostering​ ​loyalty. We are currently seeking a skilled individual with excellent client engagement and management skills. The person in this role will be responsible for driving sales and growth for technology accounts with clients in the Silicon Valley area.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Key Responsibilities

§ Ultimately will manage global profit and loss (P&L) responsibility for a Fortune 500 account including revenue forecasting, budgeting and margin (OP) improvement

§ Accountable for driving sales and revenue growth for the account

§ Create and maintain 3-year account strategic plans including financial plans and go-to-market strategies that leverage global delivery capabilities, solutions and offerings that lead to growth of the services portfolios

§ Assist in managing or directly manage delivery team of customer care and/or digital transaction processing services for client

§ Build strong client relationships, anticipate needs, and represent the full Conduent services portfolio to clients

§ Ability to build relationships and work at very senior executive levels/ C-suite

§ Actively visit client offices, foster relationships, manage communications and regular monthly and quarterly business reviews, walk the halls of customer locations evaluating opportunities to grow our business with the client

§ Coordinate with account sales team with focus on winning new business within an account

§ Accountable for planning activities including conducting SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement

§ Responsible for developing and managing the strategic account plan

§ Participate in end-to-end sales process from lead generation through deal approval

§ Design of multiple capability solution proposals

§ Improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm

§ Review operational results regularly and take necessary actions to meet and exceed contract service requirements, budgeted P&L, OP, and sales quotas

§ Be the “face of Conduent” to our customer and an escalation point for customers to our service delivery teams

§ Manage client objectives within a partially matrixed model; developing strong relationships with service delivery leaders inside and outside your department

§ Represent Conduent as an “industry thought leader” within the Retail, Travel, and Logistics business space

Attributes

§ Strong Technology Industry and Account expertise building strong relationships with C level operations executives

§ Leadership in client service; adept at managing client relationships and client satisfaction

§ Strong relationship building and selling ability

§ Client focused leader with a high level of credibility

§ Experience with matrix management leading through influence

§ Strong sponsorship internally with service delivery and with corporate leaders

§ Operations and P&L management experience

§ Potential for 25% travel depending on client needs

§ Strong teaming and collaboration skills/behavior

Key Metrics

§ Revenue growth

§ Profit growth

§ Margin improvement

§ Contract service level adherence

Experience Required

§ Externally recognized as an Industry and account expert and considered a thought leader

§ A minimum of 8 plus years of demonstrated experience leading and managing large accounts within the services outsourcing industry, preferably with the last 3-5 years being within the Technology industry

§ Account P&L responsibility

§ Excellent long-term client management experience

§ An excellent reputation of partnering with internal constituents, partners and other service providers

§ A proven track record of managing an Account team and revenue pipeline and a track record of structuring solutions that meet financial objectives

§ A track record of achieving aggressive business and operational goals within a matrix environment

§ Strong organizational skills; the ability to create an effective strategy; the passion to direct, organize, prioritize, and motivate a team around that strategy and vision

§ A demonstrated open, collaborative leadership style; capable of inspiring a team despite the changing opportunities dictated by the client environment, the services industry, and from within

§ Position requires experience with US and international based executives and managers

§ Strong customer references; a successful record of managing and enhancing client relationships

§ As with all BPO work, strong technical knowledge and computer skills will be advantageous

§ Strong and established network with the target industry

Education

§ An undergraduate degree or higher is preferred, MBA would be helpful but not necessary

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Large Deal Acquisition

Primary Location United States-California-San Jose

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18014678