Conduent Technical Business Analyst in San Francisco, California

Technical Business Analyst

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

Conduent is seeking an experienced Business Analyst with a focus on software development life cycle as a key member of the Operations team supporting data management, client reporting, process improvement/development, and problem resolution. A successful candidate will need to be able to think creatively, work in a fast-paced environment and effectively prioritize. This role provides the opportunity to work closely with the senior management, operations team, and client to ensure operational and strategic objectives are met while proving to be influential to improving overall day-to-day operations within the team .

Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

Scope:

General:

--Key Focus on project management.

--Understanding of operational procedures and workflow.

--Analyze and document specifications for change orders, system enhancements, and defect corrections.

--Test and document results for system changes.

--Assist with monthly and ad hoc releases.

Primary Responsibilities:

  • May perform one or more of the following:

  • Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans.

  • Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or system outages.

  • Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures

  • Develops metrics that provide data for process management and indicators for future improvement opportunities.

  • Measures performance against process requirements, aligning improvement projects to close performance shortfalls.

  • Develop working relationships with client, third party vendors and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

  • Participate in internal communications on standard processes and reporting.

  • Troubleshoot application and data issues and direct to the appropriate contacts.

  • Understand and mitigate risk; escalate high risk, complex or problematic issues to Management.

  • Manage complex projects and work requests with consistent accuracy and completeness.

  • Work collaboratively and productively to troubleshoot and resolve issues.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Client Services

Primary Location United States-California-San Francisco

Organization Public Sector

Unposting Date Ongoing

Req ID: 18008371