Conduent Senior IT System Technician in San Francisco, California

Senior IT System Technician

Description

Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit www.conduent.com, www.news.conduent.com, www.realbusiness.com or www.conduent.com/businessservices .

Full Time Permanent Senior IT System Technician

Do you enjoy helping others? We want to hear from you!

Currently, we are seeking excellent Senior IT System Technician to join our team at San Francisco, CA .

Responsible for the database control and/or end user support of IT systems and their users. Provides support and technical services aimed at managing databases and/or systems as well database utilities. Provides desk top support for the technical infrastructure of the company. Resolves first level systems failures. Ensures close customer liaison both internally and externally with managed vendors. Provides first level technical or database problem resolution to customers/end users in a technical help desk function. Escalates complex technical/database problems to field staff and technical specialists as appropriate.

Primary Responsibilities:

  • Sets up, coordinates and monitors the operation of electronic computer equipment, such as printers, tape and disk drives.

  • Ensures all necessary data files are accounted for and available in order to initiate each processing task.

  • Identifies hardware and software malfunctions and takes appropriate corrective action as necessary to resolve operating problems.

  • Maintains scheduled reports of operations activities including trouble reports, logs, etc.

  • Maintains inventory of expendable supplies and may restock paper, printer ribbons, etc.

  • Analyzes internal user procedures, process workflow, and deadlines.

  • Performs various operations and library functions, such as back-up and error recovery, data/document control and report output distribution.

Systems Technician:

  • PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades.

  • Provides quick response and maximum uptime for all users and performs end user training when necessary.

  • Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives.

  • Assists in determining suitable software to meet user requirements.

  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.

  • May require PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail.

  • Provides technical on-site maintenance and support for new and existing systems.

  • This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networking.

  • Great customer service and technical skills; ability to work in a dynamic, often fast paced environment.

  • Strong interpersonal and organizational skills while working within a team environment.

  • Excellent customer service attitude and commitment to the user base.

  • Exceptional verbal and written communications skills.

  • Problem solving and troubleshooting ability with keen attention to detail.

  • 4 to 6 years of solid Windows server and desktop administration experience.

  • Strong knowledge of Windows based server systems as well as PC hardware installation, configuration, performance tuning, capacity planning, and scaling.

  • Experience with Microsoft Office suite and general office applications.

  • Experience with disk storage technologies such as RAID, and NAS.

  • Must be able to lift computer equipment up to 50 lbs.

Education:

  • BA or BS in Computer Information Systems or equivalent years of work experience preferred.

Conduent Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services, LLC may request such accommodation(s) by sending an e-mail to accommodations@conduent.com at mailto:accommodations@xerox.com .

Job IM Support

Primary Location United States-California-San Francisco

Organization Transportation

Unposting Date Ongoing

Req ID: 18010888