Conduent Customer Care Associate I Call Center in San Francisco, California

Customer Care Associate I Call Center

Description

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? If so, then we here at Conduent want to hear from you! We have immediate openings for Customer Care Associate IV – Team Lead in San Francisco, CA. Apply today!

Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

Benefits, Benefits and More Benefits!

  • Competitive compensation plus bonus potential

  • Full Time Employment

  • Medical, Dental, Vision, & 401k plans

  • Paid Time Off

  • Fun working environment

  • Company discounts - Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more

As a Customer Care Associate 1 working in a call center environment, you will be working to support customers with their accounts.

Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.

  • Ability to work with customers to resolve inquiries.

  • Provide troubleshooting assistance to customers

  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

  • Maintain a high level of world class customer service/professionalism to a wide range of customers.

  • Recommend products that best suit the customer.

  • Ability to read and interpret documents.

As a Customer Service / Call Center Representative working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:

  • Ability to navigate through multiple computer applications with speed and accuracy.

  • Ability to work with customers to resolve inquiries.

  • Provide troubleshooting assistance to customers

  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

  • Maintain a high level of world class customer service/professionalism to a wide range of customers.

  • Recommend products that best suit the customer.

  • Ability to read and interpret documents.

Qualifications

Successful candidate for this position will have:

  • Six months experience in providing customer service either via phone or in person

  • Ability to type (WPM vary based on Client Requirements)

  • Maintain a positive environment, working with co-workers and customers within a diverse culture.

  • Excellent telephone manner and listening skills.

  • The ability to relate to customers in a professional and courteous manner.

  • The ability to work in a team environment.

  • The ability to work under pressure.

  • The ability to sit for long periods of time.

  • Excellent attention to detail and multi-tasking ability.

  • Self-motivation to work under his/her own initiative.

  • Must pass state, federal and criminal background check

  • Must have High School diploma or general education degree (GED).

  • Must be at least 18 years of age or older

If this describes you, then apply today for immediate consideration!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf

Job Customer Care

Primary Location United States-California-San Francisco

Organization Transportation

Unposting Date Ongoing

Req ID: 18015508