Conduent Director - Client Solution Development in Salt Lake City, Utah
Director - Client Solution Development
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
The Solution Consultant directly supports the Industry Business Group sales and internal organizations to enable new business signings of Conduent’s MCS offering portfolio. The Solution Consultant has advanced level of technical and operational understanding of Customer Communications Management (CCM) technologies and services as it relates to business process outsourcing service models. The Solution Consultant is expected to be a subject matter expert of Conduent’s MCS offerings, works cross-functionally with multiple internal organizations, and is able to support multiple sales cycles simultaneously. Travel and face-to-face client engagement is expected supporting sales opportunities and engagements.
The Solution Consultant is directly responsible for providing subject matter support for:
Overall solution design
Development of cost inputs to the financial model
Financial modeling support
Interfacing with potential customers to present technical capabilities, solution proposals and supporting technology demonstrations
Provide technical writing and content support for RFP/RFI/RFQ engagements.
Works cross-functionally with internal partners to develop solution, cost model, and technical content as required.
Subject Matter Expert:
Deep understanding of Conduent’s MCS capabilities
Possesses highly technical skills and understanding of customer communication technologies and business processes
Understands and is aware of current CCS/CCM technologies, and direction for key industries such as Healthcare, Financial Services, and Insurance.
Understand and is aware of all Conduent’s offerings and articulate how the MCS offerings can integrate and provide value extended value in the service chain.
Possess Client Engagement Skillset:
Strong C-level communication and presentation skills
Ability to understand and articulate our MCS offerings as it relates to the client’s business problem(s)
Ability to demonstrate our MCS services and platform technologies
Ability work independently and professionally with peers in the client’s organization
Able to effectively manage long sales engagement cycles
Requirements and Qualifications:
University Undergraduate Degree in IT or Business related major
Tenured professional with five years minimum in a technical selling or sales support role in the CCS/CCM services space, software, or selling and supporting business process services
A proven track record in managing large complex services-led outsourcing engagements (likely background in BPS marketplace or Systems Integrator)
Demonstrated technical knowledge and understanding of the CCS/CCM services space
High-volume transactional communications experience is desirable
Experience with Cloud or PaaS solutions
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Sales and Marketing / Creative Services
Primary Location United States-New Jersey-Florham Park
Other Locations United States-Georgia-Atlanta, United States-Kentucky-Lexington, United States-Illinois-Chicago, United States-Texas, United States-Ohio-Cincinnati, United States-Utah-Salt Lake City
Organization Financial Service Healthcare
Unposting Date Ongoing
Req ID: 18015345