Conduent Quality Assurance Associate in Ridgeland, Mississippi

Quality Assurance Associate


The Quality Assurance Associate position is responsible for:

  • Develops and implements total quality management (TQM) programs and initiatives

  • Conducts audits and reviews/analyzes data and documentation

  • Develops, implements, and leads key process improvement efforts and influences cross-functional efforts

  • Assists in the development of systematic approaches for assuring high quality services

  • Identifies the interface of key activities within and between the functions of the organization

  • Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization

  • Integrates and aligns the processes that will best achieve the desired results

  • Makes continual improvement of products, processes and systems

  • All other duties as assigned

Skills & Qualifications:

  • Must be detail oriented and have strong organizational skills

  • Have the ability to work independently

  • Have good written/report writing and verbal communication skills


  • Experience with Title XIX or XXI healthcare programs, including Medicaid, Medicare, or Child Health Insurance (CHIP) programs

  • Minimum of 3 years of experience in health insurance/claims processing organization

  • Experience with MMIS

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Quality Assurance

Primary Location United States-Mississippi-Ridgeland

Organization Government

Unposting Date Ongoing

Req ID: 18020211