Conduent Senior Project Manager in Raleigh, North Carolina

Senior Project Manager

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning. Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/akirax/flex/www.conduent.com .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Primary Purpose:

Under minimal supervision, this position is responsible for the coordinated planning, execution, management and control of technical projects within the ITS transformation workstreams.

Responsibilities

Provides project management for 6-8 concurrent projects across various functional and technical disciplines.

  • Designs, develops, and maintains a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are getting accomplished on time and within budget.

  • Identifies and handles project risks, issues, mitigation plans and continuous improvement actions.

  • Develops and maintains standard project artifacts such project scope document, communication and escalation plan, risk/issue log, resource forecasts, progress, and status reports.

  • Negotiates pragmatic delivery and implementation plans with project resources and influences direction of all participants to meet the overall project goals and objectives.

  • Develops project approach through evaluation of project strategy, scope, deliverables, problem identification, and other assumptions or constraints.

  • Maintains and promotes a solid understanding of technical scope and deliverables with the ability to describe their relationships and dependencies in layman’s terms.

  • Identifies and articulates project risks and issues with a proper sense of urgency bringing the right people together for resolution, then recognizes when the problem has been properly addressed and closed.

  • Drafts project level documentation and contributes to program level communications and/or reports suitable for leadership consumption and decision making purposes.

  • Negotiates and continually manages project expectations with leadership and other stakeholders.

  • May partner with other workstream leads and program management to draft operational documentation such as training, SOPs, and readiness playbooks, etc.

  • May provide support and coaching to other Project Managers assigned to enterprise projects.

  • All other duties as assigned.

Skills

  • Minimum 5 years project management experience overseeing technology projects including developing project schedules, managing team resources, creating work breakdown structures, estimating size and effort for new deployment projects.

  • Knowledge of at least one but preferably more of the following: contact center solutions, enterprise architecture and infrastructure implementation, data center build out, IT security, disaster recovery, and IT operations.

  • Proficient with productivity tools: MS Office Project, Visio, Word, Excel, PowerPoint, Outlook, and SharePoint.

  • Self-motivated, quick and assertive personality with outstanding time management.

  • Possess excellent technical aptitude and a desire to learn constantly.

  • Aptitude for negotiation and have influence with people at all levels of the organization.

  • Ability to provide competent and proactive leadership.

  • Use sound business acumen and good judgment.

  • Must be able to work well under pressure and be comfortable with change and complexity in dynamic environments.

  • Must be currently eligible to work in the US for any employer without sponsorship.

  • Must consent to and successfully clear all required pre-employment screenings.

Preferences :

  • Bachelor's degree in Computer Science, Information Systems, or related field.

  • PMP and/or Six Sigma certification.

  • Familiarity with ITSM methodologies (e.g. ITIL) and IT Service Catalog.

  • Cross-functional in complimentary disciplines such as business requirements and analysis, process engineering, technical writing, reporting and/or data analysis.

  • Experience working in an IT outsourcing environment and/or managing IT service provider(s).

Location: This position is located onsite in Lexington, KY or Morrisville, NC. No relocation assistance is provided.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf

Job Project Management

Primary Location United States-North Carolina-Raleigh

Organization ITS

Unposting Date Ongoing

Req ID: 18011524