Conduent Desktop Support III, Service Delivery Client Network Services in Plano, Texas

Desktop Support III, Service Delivery Client Network Services


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether its digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at at .

Job Description:

Desktop Support III, Service Delivery Client Network Services

Tasks and Responsibilities:

  • Address user tickets regarding hardware, software and networking to accurately record, update and document requests using the IT service desk system.

  • Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

  • Guide users with simple, step-by-step instructions.

Required Experience/Qualifications:

  • Knowledge of Microsoft Enterprise products (i.e. Exchange, Active Directory)

  • Support and provide maintenance within the organization's desktop computing environment.

  • Troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

  • Network Cabling and good grasp of its methodology

  • Excellent problem-solving and multitasking skills

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

  • 2-3 years’ experience supporting Windows desktop hardware and software

  • Working knowledge of office automation products and computer peripherals, like printers

  • PC and network security experience

  • Experience with host machine cloning using imaging software

  • Windows system hardware expertise including knowledge of PCI express troubleshooting and configuration

  • Must have: Windows, MS Office, Office 360

  • Mus have valid driver’s license and reliable transportation

  • Availability to travel to support other Conduent facilities located within the El Plano/Dallas city limits/surrounding area

  • Any additional duties as assigned.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Client Network Services

Primary Location United States-TX-Plano

Organization ITS

Unposting Date Ongoing

Req ID: 18020006