Conduent Analyst II, IM Support in Pasay City, Philippines

Analyst II, IM Support

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

A Major Incident Manager is responsible for getting the technical teams involved that are needed to restore the service that is having an outage. This can mean that you are paging out several teams to find the root cause of the issue and escalating as needed. You also are responsible for documenting what is occurring to keep everyone informed of the progress being made to restore the service.

  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible

  • Keep users informed about their Incidents’ status at agreed intervals

  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)

  • Verify resolution with users and resolve Incidents in ITSM tool

The Major Incident team is a 24/7 support team with members around the world. So as part of the team you might be needed to work the occasional holiday, night or weekend.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job IM Support

Primary Location Philippines-National Capital Region-Pasay City

Organization ITS

Unposting Date Jul 27, 2018, 10:59:00 AM

Req ID: 18013155