Conduent Walk In Center Cashier in Ocoee, Florida
Walk In Center Cashier
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Informs customers about services available and assesses customer needs.
Handle cash transactions with customers.
Assist customers in establishing accounts and activating transponders.
Issue receipts, refunds, or change.
Resolve customer complaints, guide them and provide relevant information.
Greet customers when entering or leaving establishments.
Keep reports of transactions.
Keep inventory of transponders issued during your shift.
Pleasantly deal with customers to ensure satisfaction.
Maintain clean and tidy work area.
A high school diploma is required for this position.
Prior Customer Service experience of 1 year or more is required.
The individual in this position must have the ability to work in a fast-paced environment and have strong communication, people skills and detail oriented. In addition, this person must be computer literate.
All candidates must have a positive performance rating and no written disciplinary warnings in the last six months.
Only candidates meeting the above requirements will be scheduled for an interview.
Superior Customer Service/Relation skills including second level question probing ability
Excellent written and oral communication skills.
Computer Navigation & Typing Skills 25 wpm
Ability to complete required training program
Must be clear spoken and have strong verbal and written communication skills
Must have the ability to perform in a professional and courteous manner at all times
Familiar with computers and Windows-based applications
Must respond to every customer with a sense of urgency and give direct, accurate information.
Must have dependable work history
May need billing-medical billing, collections or telesales expertise. Some roles may have bi-lingual or licensure specifications.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Customer Care
Primary Location United States-Florida-Ocoee
Unposting Date Ongoing
Req ID: 18012459