Conduent Trainer in North Chesterfield, Virginia
Designs, develops and creates training materials, assessments, reference guides and job aids.
Facilitates new hire training to Call Center, CPU, Mailroom and GAP staff
Facilitates continuing education classes to existing staff for system enhancements, process & procedural changes, customer services skills, special projects, etc…
Deliver face to face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives
Partners with business leaders to identify current and future training needs to ensure objectives are met
Maintains administrative records related to training, such as schedules, rosters and attendance
Identifies and communicates errors, gaps or inaccuracies in the training materials
Demonstrate the ability to communicate information clearly and effectively both verbally and in writing
Intermediate to Advanced proficiency in Microsoft Office Applications with emphasis on Excel and Power Point
Evidence of strong interpersonal skills. Treats others with courtesy, sensitivity and respect.
Considers and responds appropriately to the needs and feelings of different people in different situations
Excellent organization and time management skills
Desire and motivation to educate others
Demonstrates a high level of effort and commitment towards performing work
Rapidly adapts to new information, changing conditions or unexpected obstacles. Ability to grasp new information quickly
Results oriented and strong attention to detail and commitment to process improvement and quality
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Organization Learning & Development
Primary Location United States-Virginia-North Chesterfield
Organization Public Sector
Unposting Date Jun 17, 2018, 10:59:00 PM
Req ID: 18008730