Conduent Operational Business Analyst in North Chesterfield, Virginia

Operational Business Analyst


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Operational Business Analyst The Operational Business Analyst will work with the Operations Team on various systems including Oracle RightNow, the Virginia MMIS, VaCMS and other systems as required.

The Operational Business Analyst works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.


 Analyzes business processes and performs needs assessments in an effort to align our various information technology solutions with business initiatives.

 Interprets business needs and translates them into the different system requirements.

 Prepares for “BRDs" (Business Requirements Document) and recommendations

 Interprets different systems specifications to develop, maintain and support automated business processes where applicable.

 Analyzes business processes and performs needs assessments in an effort to align our various information technology solutions with business initiatives.

 Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.

 Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements.

 Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

 Gathering, extracting, manipulating, analyzing and modeling data using analytical and statistical tools and ensuring data accuracy.

 Document system processes and procedures for distribution to clients.

 Provide high level data analytics supporting business recommendations.

 All other duties as assigned


 Thoroughly understand the features and functionality of existing products and services.

 Interpret job-related data.

 Strong analytical and problem-solving skills

 Demonstrate good oral and written communication skills.

 Ability to understand how report results how data is utilized by and effects business decisions

 Demonstrated critical thinking utilizing analytical and problem-solving techniques

2 years of experience in a Business Analyst, Data Analyst or similar role with an emphasis in data analytics; manipulating data in Microsoft Excel, Microsoft Access or some other data analytic software

Healthcare Industry experience is preferred

Preferred areas of experience

o Systems Analysis

o Quality Assurance

o Report Development

o Query Development

o Requirements Gathering

o Documentation Creation


 Microsoft Tools

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job IM Business Analysis

Primary Location United States-Virginia-North Chesterfield

Organization ITS

Unposting Date Ongoing

Req ID: 18011379