Conduent Order to Cash Subject Matter Expert in Noord, Netherlands

Order to Cash Subject Matter Expert

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Order to Cash Subject Matter Expert – Europe

Conduent is the world's largest provider of diversified business process services with leading capabilities in digital processing, automation and analytics. We work with companies and governments to help them deliver quality services to the people they serve. We are helping 76 of the Fortune 100 and over 500 government entities achieve their goals.

Conduent’s business services touch millions of lives every day. Whether through digital payments, claims processing, benefit administration, automated tolling, regulatory compliance or distributed learning, Conduent optimizes and modernizes these interactions to create value for both our clients and their constituents. By improving the way organizations interact with their constituents, we are not only helping them improve revenue, control costs, and support organizational transformation, but also strengthen market engagement, improve customer satisfaction, and foster loyalty.

Conduent is seeking an Order to Cash Subject Matter Expert – Europe in our Finance, Accounting and Procurement (FA&P) practice. This role will help build a world-class Order to Cash (O2C) service offering led by digital solutions and technology innovation. The candidate must have substantial leadership experience in accounts receivable, order management and billing, collections and risk management. This experience should span multiple industries and technology platforms in complex, global environments. The candidate will be a “forward-thinker” who will advance our capabilities and increase the value proposition for our clients. This includes experience and thought leadership with emerging technologies and solutions in areas such as working capital optimization, collection management, workflow management, robotics / automation, analytics and Blockchain. The candidate should have strong client-facing experience in a business process outsourcing role.

Responsibilities to include:

  • Leadership – support the vision of Conduent’s strategy and offering in accounts receivable, order management and billing, collections and risk management.

  • Product Development – research technologies, best practices and market demand to outline a product roadmap that supports and enhances end to end solutions to be sold to our FA&P clients and prospects.

  • Thought Leadership Development – write white papers, case studies and blogs.

  • Sales Collateral Development – work with Conduent sales leadership and marketing to write client-facing collateral.

  • Solution Development / Proposal Development – work directly with Conduent client partners, sales leadership and solution architects to present, solution and propose new business.

  • Technology Requirements Development – in conjunction with Operations write technology requirements and configuration documentation while supporting Conduent IT during development, testing and pilots.

  • Client Partner and Sales Training – hold monthly sales training to educate and facilitate client interaction opportunities.

  • Delivery Assurance – ensure what is being sold as best practices are being delivered in our operations.

  • Partnership – solicit input from internal Conduent FA&P personnel and identify where synergies exist which increase the value proposition for our clients.

Required experience:

  • Bachelor’s degree in accounting, finance, business or related degree

  • 10 years’ experience in accounts receivable, order management and billing, collections and risk management

  • 7 years’ experience in a client facing role as a consultant or BPO service provider

  • 5 years’ experience in product development with enabling technology solutions

  • Operating knowledge of various ERPs and Order to Cash technologies

  • Fortune Global 500 experience

  • Cross industry experience

Desired experience:

  • Master of Business Administration (MBA)

  • Industry experience in Telecom, High-Tech, Manufacturing, Energy, Banking and Retail

  • Experience implementing leading-edge digital technologies

  • Experience with Order to Cash tools such as Emagia, Get Paid, etc.

  • Experience managing B2B collections

Additional Information:

  • Job Type: Full-time

  • Job Location: London, England or Amsterdam, Netherlands

  • Required Languages: English and French

  • Desired Language: Spanish, Dutch, German

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Sales Support

Primary Location Poland-Lodz-Lodz

Other Locations Netherlands-Noord - Holland-Amsterdam

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18011021