Conduent Customer Care Associate I in Newark, New Jersey
Customer Care Associate I
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Provide service and assistance to customers in regard to new account enrollment, assigning transponders, processing violation payments, billing, account maintenance, payment processing and general information
Complete and submit all necessary daily paperwork
Balance and reconcile at the end of the day
Work alternate Saturdays 7:45 a.m. – 2:15 p.m. with a week day off on the week of your scheduled Saturday
Work schedule will be 10:30 a.m. to 7:30 p.m. M-F with alternate Saturdays. Must be flexible to work other shifts as needed. Flexibility to work additional hours when required is necessary
Spanish bilingual a must
Reports to Supervisor, will take guidance/direction from Team Lead
Position includes an incentive based salary structure - RBC position (Result Based Compensation)
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Customer Care
Primary Location United States-New Jersey-Newark
Organization Public Sector
Unposting Date Ongoing
Req ID: 18008859