Conduent SBU Manager - Wayne Region in New Castle, Indiana

SBU Manager - Wayne Region


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


The SBU Manager for this position must primarily provide operational and financial oversight for this account(s). Management responsibilities include Client Management, Financial (Profit and Loss/Project Budget/Staffing) matters, and interfacing with ACS’ remote Development/Management team.


Provides overall operational management for a client operation(s) within a given service area. Acts as a high level client interface and includes profit and loss (P&L) accountability, resource allocation, space/facility planning, problem resolution and budgetary efforts. Additionally, you will be responsible for establishing positive relationships with client relevant third party payers in multiple markets which may include hospitals and healthcare service agencies. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives, provides interpretation of data and advice to management. This senior-level management position requires strong organizational, communication and management skills and extensive experience in overall administration/management functions.


  • Directs and manages various daily operations of administrative/management or technical staff for one or more specialized functional areas for a designated client operation, to ensure performance standards are met/client and project commitments adhered to.

  • Assumes P&L responsibility for assigned clients/projects; develops budget and cost estimates and manages project/contract demands consistent with budget projections.

  • Determines resources allocation levels and directs space/facility planning efforts to meet client/project needs.

  • Analyzes workflow and assignments to ensure efficient/cost effective operations; develops/implements process, program or service improvements to meet such needs.

  • Works closely with clients to minimize potential problems and identify changing client needs.

  • Advises staff members in resolving problems and issues that arise with internal and external customers.


  • College Degree Required

  • Minimum of 5 years work experience in Finance and/or Operational Management

  • Excellent Organization and Client Management Skills

  • Oral and written communication skills

  • Problem solving skills

  • Analytical thought process/PC familiarity

Travel Requirement:

  • Approximately 25% travel within the state of Indiana

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Management

Primary Location United States-Indiana-New Castle

Organization Government

Unposting Date Ongoing

Req ID: 18015119