Conduent Product Owner – Communication Analytics in Naperville, Illinois

Product Owner – Communication Analytics

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/akirax/flex/www.conduent.com .

As a part of Conduent, Conduent Legal and Compliance Solutions (CLCS) provides in-house counsel and their outside law firms an enterprise-wide legal and compliance management processes with services that mitigate risk, control costs, and allow you access to critical information, anytime, anywhere.

CLCS is a leader in e-Discovery solution provider that is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced discovery consultants and professionals in the industry.

Product Owner –

Anti-bribery, Compliance Audit and Monitoring, communication monitoring and analytics (workplace/workforce and customer communications) – strong preference for New York/ New Jersey metro area, will consider San Francisco/ San Jose, California, or Chicago, IL

Position Description:

The Product Manager is responsible for developing the vision, planning and execution for products offered by Conduent Legal and Compliance Solutions. The role will have extended reach across the organization and work closely with management executives, sales, marketing, pricing and development. The Product Manager will serve as the voice to articulate the value proposition of our core offerings to our customers, prospects, market analysts and industry experts.

The role includes facilitating the ideation process, gathering needs requirements, evaluating market and research data, determining idea feasibility, prioritizing product and customer requirements, defining the product vision, and working closely with CLCS’s design and implementation teams (e.g., Development / Testing, Sales, Marketing, Support and Operations).

The successful candidate for the Product Manager role is someone with a positive, can-do approach to evaluating and pursuing new ideas, and applying appropriate judgment to ensure that solutions meet customer expectations. The ideal candidate is someone capable of evangelizing our core products and company with excitement and passion. This key role will help our company with developing a compelling, innovative product portfolio and roadmap to grow our business and provide a clear competitive advantage.

Responsibilities:

  • Maintain product and services development roadmaps and ensure strategy is aligned with business goals.

  • Manage the entire services or product lifecycle from strategic planning and tactical activities through adoption.

  • Perform market research and gather client feedback to transfer needs into product features.

  • Engage with customers, partners and analysts to gather and prioritize product requirements.

  • Work closely with Marketing and Development to develop and implement product launch plans.

  • Develop communication plans to ensure understanding of the capabilities for new product offers.

  • Evaluate existing and new legal technologies, market trends and competitive offerings.

  • Perform product writing and assistance for proposals, marketing documents, RFI and RFPs.

  • Promote released features – both internal and external promotion (e.g., Webinars, Demos, Product Release Notes, Training, Client Presentations).

Qualifications:

  • Expert level depth of experience with Compliance Audit and Monitoring,communication monitoring and analytics (workplace/workforce and customer communications).

  • Bachelor’s degree, MBA is a plus.

  • Industry technology, compliance, or legal certifications, such as JD, CIPP, CIPM, CIPT, CFE, MS, etc.

  • Minimum three (3) years’ experience creating product plans strategy, customer research, competitive analysis, product requirements, messaging, pricing analysis, etc.

  • Experience with e-discovery, legal technology, compliance or highly regulated markets a huge plus.

  • Experience with e-discovery technology platforms such as Relativity and other similar commercial platforms not required but a plus.

  • Ability to work effectively with people at all levels and groups in an organization.

  • Ability to express complex technical concepts concisely and effectively, both verbally and in writing.

  • Interest in client product and offer presentations, working with people, giving demos, etc.

  • Travel as necessary to support sales activity, 10-25%

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Business & Market Segment Development

Primary Location United States-New York-New York

Other Locations United States-California-San Francisco, United States-New Jersey-Florham Park, United States-New Jersey-Secaucus, United States-New Jersey-Newark, United States-Illinois-Naperville, United States-California-San Jose

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18009596