Conduent Analyst II, IM Architecture in Monterrey, Mexico

Analyst II, IM Architecture


Offshore KNOVA Systems Administrator / Knova Tech support

The KNOVA Tier 1/2/3 support may perform one or more of the following:

  • Development and support of Consona CRM web service connector

  • Convert and importing content from legacy sources into KNOVA

  • Configure / Customize client portals using completed requirements documents

  • Test and validation projects for each new portal

  • Assist Business Analyst with design consulting and requirements gathering

  • Work with IT staff in troubleshooting server / network issues when necessary

  • Troubleshoot issues

  • Document SOPs, in KNOVA, for all aspects of KNOVA within ACS: support, set-up, processes, procedures, etc.

  • Perform all KM Tool front-end administration. Maintain templates, workflows, users / groups / roles, Microsites, and content lifecycle processes. Develop and maintain a vision for Knowledge base coverage as it relates to the needs of the audience and overall business drivers.

  • Promote collaboration by facilitating sharing of ideas among internal teams and encouraging participation through accountability measures.

  • Provide daily technical support and customer service driven activities

  • Provide customer base advanced networking, operating system, and general hardware support and troubleshooting as it relates to the KM Tool software. Additionally involved in the initial setup and installation of database software as well as performing upgrades/upsizes of the KM Tool software and the installation of optional modules.

  • Provide hotline support to our end-user base by troubleshooting any technical, operating system, and hardware issues as they relate to the operation of the tool.

  • Will be considered a point of contact for Support. Provides software and system support for end users. Researches and resolves problems and issues, in conjunction with Software environments. Requires interface with other team members and end-users.


  • Must have programming experience with the following:

  • Java/Web services

  • JavaServer Pages (JSP)

  • XML

  • HTML

  • Bachelor’s degree in a related field or equivalent work experience.

  • Requires a minimum of 2 years of related experience

  • Must be highly detailed-oriented

  • Strong analytical skills

  • Strong communication skills, both written and verbal

  • High problem solving aptitude

  • Knowledge Engineering background: desired but not required

  • Worked for Multicultural / Multilanguage companies desired but not required

  • Strong written and verbal communication skills

Analytical Thinking:

  • Ability to analyze issues and problems systematically.

  • Ability to gather broad and balanced input, draw sound conclusions and translate conclusions into timely decisions and actions.

  • Strong written and verbal communication skills

  • Attention to detail, accuracy and follow through

  • Strong organizational skills with ability to prioritize work load

  • Self-starter committed to finishing projects completely while meeting project deadlines

  • Adaptable to fast changing priorities and deadlines


  • Ability to collaborate, influence and resolve differences within and across boundaries.

  • Ability to gain support and commitment from others without formal authority.

  • Must be able to manage, coordinate and conduct group and one on one training programs.

  • Ability to work independently and in a team environment.

Technical Skills:

  • Experienced in configuration, installation, and maintenance of Windows O/S, SQL Server and other database engines, RAID arrays, Windows Terminal Server and/or Citrix

  • Windows 2003 Server, three tiers – HW infrastructure model and networking experience.

  • SQL queries for reports and understanding of the tool based on MSQL 2003 commands.

  • Basic Windows scripting

  • XML and HTML experience

  • Manage multiple OS Servers/Web Servers and Database Servers

  • Experienced in Wintel systems

  • Experienced in Web based applications including but no limited to Apache and Oracle web servers.

  • Work with IT staff in troubleshooting server / network issues when necessary

  • Set-up and monitor nightly processes:

  • Weekly mirroring of production environment to DEV environment (DR purposes)

  • Nightly updates of Spiders

  • Other nightly processes: IT defined

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


  • Responsible for the specification of systems architecture and identification of components. Researches, analyzes, designs, proposes, and delivers IT architecture solutions that are optimal for the business and IT strategies. Provides integrated systems analysis and recommends appropriate hardware, software, and communication links required to support IT goals and strategy. Ensures architectures, strategies, policies, standards and practices for existing and planned systems remain compatible within IT infrastructure.

  • The role holder is responsible for ensuring the architectural design of an IT system solution that support the architecture strategy, positions for future functional requirements, standards and roadmaps, meets the short term business functional requirements, and fits with the current architecture.

  • This includes defining the platform supporting the initial delivery and charting a clear course for extending that initial solution to meet evolving business needs over time; and assembling and documenting the architectural requirements for the strategic solution.

  • Works with the lines of business, support staff, and technology areas, to design and document a technical structure based on the existing standards and processes, that meets the strategic needs of the business and integrates with other business and IT Processes.

  • The role holder supports the effort to provide integrated systems analysis and may recommend to more senior role holders, appropriate hardware, software, and communication links required to support IT goals and strategy. This may include coordinating activities of the project team and assisting in the monitoring of project schedules and costs.

  • The role holder is responsible for maintaining awareness of appropriate industry trends, and being familiar with enterprise standards, methodology and in the platform(s) being utilized (Oracle, SAP). The role will also have familiarity with the enterprise infrastructure and applications, and will specialize in a particular domain.

  • Domains:

  • The role holder should have an understanding of all the architectural domains that follow, and should specialize in one or more of the domains.

  • Technical/Infrastructure: Plan and improve infrastructure architecture; Establish technology standards and manage adherence and ensure leveragability across the enterprise.

  • Application: Manage the evolution of the application portfolio; Establish strategic direction for application selection and development approaches; Establish application design guidelines and patterns

  • Data: Promote understanding of how data is created and used in the enterprise; Promote sharing /adoption; Establish data management strategies and standards; expertise in one or more key data areas (Product, Customer)



  • Autonomy:

  • Works under broad direction.

  • Full accountability for own technical work or project/supervisory responsibilities.

  • Receives assignments in the form of objectives.

  • Establishes own milestones, team objectives and delegates assignments.

  • Work is often self-initiated.

  • Influence:

  • Influences organization, customers, suppliers and peers within industry on contribution of specialization.

  • Some responsibility for the work of others and for the allocation of resources.

  • Decisions impact success of assigned projects i.e. results, deadlines and budget.

  • Develops business relationships with customers.

  • Complexity:

  • Challenging range -" variety of complex technical or professional work activities.

  • Work requires application of fundamental principles in a wide and often unpredictable range of contexts.

  • Understands relationship between detailed and wider customer/organizational requirements.


  • Uses best practices and knowledge of internal or external business issues to improve products or services

  • Acts as a resource for colleagues with less experience

  • Requires in-depth knowledge and experience

  • Decisions guided by policies, procedures and business plan

  • Generally domestic scope/accountability

Primary Responsibilities:

  • Specifies and designs small and/or moderately complex systems. Selects appropriate design standards, methods and tools and ensures that they are applied effectively. Reviews others’ system design to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.

  • Evaluates and undertakes impact analysis on small to medium complexity design options. Ensures that the system architecture balances functional, service quality and systems management requirements.

  • Produces detailed component specifications and translates these into detailed designs for implementation using selected products.

  • Within a business change program, assists in the preparation of technical plans and cooperates with business assurance and project staff to ensure that appropriate technical resources are made available. Provides advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices are applied correctly.

  • Ensures that the system architecture supports the integrated solutions design and the Enterprise architecture.

  • Uses appropriate tools, including logical models of components and interfaces, to contribute to the development of systems architectures.

  • In own areas of expertise provide advice and guidance influencing the effectiveness of the organization’s business processes.

  • Adheres to and influences standards, strategies and procedures across the development lifecycle in the areas of systems integration and testing and ensures that practitioners adhere to them.

  • Maintains an in-depth knowledge of specific technical specialisms and provides expert advice regarding their application. The specialism can be any aspect of information or communication technology, technique, method, and product or application area.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job IM Architecture

Primary Location MX-Nuevo Leon-Monterrey

Organization ITS

Unposting Date Ongoing

Req ID: 18015208