Conduent Lockbox Payment Services Associate in Memphis, Tennessee

Lockbox Payment Services Associate


Purpose of Position:

The employee is required to support the Lockbox department by performing effective, timely and accurate alpha numeric input of check amounts and standard invoice information while following specific instructions on the Lockbox customer’s profile.

Key Responsibilities (Essential Duties):

  • Perform data-entry functions primarily from checks and remittance information provided by clients

  • Ensure accuracy and productivity standards are met, in accordance with service standards and department goals

  • Cross-train and provide support in other areas of the department

  • To work in a team environment, ensuring work is processed according to individual Client instructions and deadlines

  • Responsible for keying accounts that have complex instructions or accounts that have been deemed as being sensitive

Other Responsibilities (Non-Essential Duties):

  • All areas within lockbox

  • Employee may be required to interact with a client during client tours or client conference calls to discuss workflow.Education and Experience (Required):

  • High School Diploma / equivalent

  • One year previous data-entry experience

  • Minimum score of 12,000 ks/hr on numeric/alpha numeric testing

  • Able to pass a background investigation and drug screening

  • RESUME NEEDED Knowledge and Skills (Required):

  • Excellent 10-key data-entry skills (both alpha, numeric, and combined)

  • Team-oriented

  • Accuracy, time-management, self-motivation skills, and the ability to function independently

  • Logical decision-making rationale, with the ability to work under limited supervision

  • Strong communication skills (verbal and written)

  • Must be able to work in a confidential environment.

  • Basic PC skills (production program is trained internally)Working Environment:

  • Fast-paced

  • Flexible in regards to working extended hours as volumes dictate

  • Must work in a ergonomically-correct environment

  • Sitting position (95%)

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


  • Responsible for selling tickets and other items to clients, receiving payment by cash, credit cards and other means, and reconciling total payments versus total sales as needed.



  • Intermediate level job with some work experience

  • Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise

  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures

  • Works within established procedures with a moderate degree of supervision

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Payment Services

Primary Location United States-Tennessee-Memphis

Organization Financial Service Healthcare

Unposting Date May 24, 2018, 11:59:00 PM

Req ID: 18009766