Conduent Sr. Solutions Architect - Customer Experience in Los Angeles, California

Sr. Solutions Architect - Customer Experience

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/akirax/flex/www.conduent.com .

Customer Experience Sr. Solution Architect

Job Description :

Responsible for client solution design. Each role plays a part in ensuring that the overall solution that is designed and sold to the client (including the different technical or service components) meet the client requirements and are deliverable.

Summary Level Role Description:

  • Recognized as an expert within the organization, both within and beyond own function.

  • Contributes to the development of strategy and recommends optimized client solutions.

  • Serves as organizational spokesperson for the call center and prime consultant on large opportunities.

  • Contributes to the development of organizational strategies.

  • Works on unique and complex issues that have a broad impact on the business and implements strategic policies.

Specific Duties:

  • Assigned to specific Sales Leads and Accounts.

  • Strategic advisor in developing the win strategy with the Sales Lead.

  • Expected to design, with current tool kit, innovative solutions that exceed customer expectations (Design Thinking).

  • Able to craft the messaging around the deal solution and present that solution to the client.

Career Path : Sales Lead, Sr. Director of CE Solutions

Required Experience:

  • 5 Call Center/Contact Center Solutions Architect and / or consulting experience.

  • 5 years demonstrated experience Client-facing at the senior leadership level experience.

  • Call Center/ Customer Experience / Contact Center Transformation and Innovation solution.

  • Demonstrated experience building solutions, with the use of technology, to move clients from manual processes to digitized interactions.

  • Knowledge and expertise in Call Center/Contact Center technologies

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Client Solution Development

Primary Location United States-Oregon-Portland

Other Locations United States-Arizona-Tempe, United States-California-Long Beach, United States-California-Los Angeles, United States-California-Sacramento, United States-Utah-Sandy, United States-Idaho-Boise, United States-Oregon-Tigard, United States-Washington-Lacey, United States-California-San Jose, United States-California-San Francisco

Organization Conduent Corporate

Unposting Date Ongoing

Req ID: 18012381