Conduent Professional II, Client Services in Lodz, Poland
Professional II, Client Services
RPA - Automation Program Manager
- Leads the Project Prioritization and Selection Process
o Provides a structured approach to project selection
o Aligns projects to strategy and priorities
o Scopes and defines Projects
Coordinates and organizes project pipeline based on resource availability.
Gathers the fundamental process performance requirements and needs from our Customers.
Improves customer process performance using automation and innovation
o Focus on critical inputs and outputs
o Process complexity reduction
o Define requirements for implementation of automation tools
o Perform configuration of automation tools
- Leads cross-functional teams to define the current state:
o Develop and execute a data collection plan
o Collect and comprehend baseline information of current process client workflows, performance, business rules and key metrics
- Leads cross-functional teams to define the future state:
o Propose, evaluate and select innovation solutions to deliver value and benefits defined
o Design “to-be” process maps, user stories and storyboards
o Work with program manager(s) to develop pilot plan and solution
o Define and track quantitative project success measures & integrate into plan
Facilitates cross-functional interface between the client, business and technical development teams. (In agile terms, the candidate would be interacting with the product owners, scrum team, and scrum master.)
Provides ongoing consulting during development, deployment and ongoing support of solutions
Relevant experience in RPA or process mapping.
RPA software knowledge or experience
Project management skills
Bachelor's Degree preferred.
3 years of experience in developing technical configuration requirements and/or system engineering preferred.
5-7 years or experience with structured process improvement methodology
Job Client Services
Primary Location Romania-Iasi-Iasi
Other Locations Poland-Lodz-Lodz
Organization Consumer and Industrials
Unposting Date Ongoing
Req ID: 18006886