Conduent Associate III, Electrical & Electronics Engineering in Linthicum, Maryland

Associate III, Electrical & Electronics Engineering

Description

POSITION PURPOSE

The Systems Senior Technician performs as a technical expert, demonstrating specialized mastery in resolving extremely complex problems or those requiring a unique technical skill or ability to deal with sensitive aspects of trade. The incumbent will provide functional task leadership over a team of technicians. The incumbent generally is a member or leader of a quick-response customer support team and works on the most complex work orders to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair a variety of electronic computing and communications equipment, software and/or peripherals. Works with extremely

critical deadlines, and operates independently to resolve customer problems.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES

Troubleshoots hardware, software and/or network operating problems.

Uses basic and specialized test equipment to diagnose and analyze difficulties.

May troubleshoot related communications problems; e.g., in a LAN environment, applying a knowledge of wiring, standard cable connections and wire closets/MAUs.

Takes appropriate corrective action, interfacing with vendor, carrier, client and staff as necessary.

Performs preventive hardware maintenance, replacement and repair (to subassembly/component level) of computer terminals, microprocessor components,peripherals and associated/designated communications and information management equipment. May build or fabricate equipment/parts as necessary.

Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or

relocates hardware/ software at ACS or client site for regular or special function

use. Ensures upgrades are configured and installed on schedule. Uses standard

hand and power tools and technical manuals. May work with multiple vendors,

manufacturers, etc.

Maintains work order documentation, technical schematics and diagrams.

Provide task leadership to junior technicians and coordinate related on-site

activities such as; client and ACS’ interface, technician scheduling, shipping and

receiving. and maintaining accurate asset management and equipment inventory.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Vocational, trade school, technical training or an associate degree in electrical

electronics technology, or equivalent work experience. Associate degree

preferred.

Minimum 5-7 years progressively responsible experience, demonstrating in-depth working familiarity with a broad range of electronic equipment, including most vendors and a minimum of 3 years of mastery of a specialized technical area.

Ability to troubleshoot, maintain, and repair to sub-assembly/component level and to use a variety of specialized test equipment and associated diagnostic devices. (Specifics are defined/may vary by applicable end-user area.)

Demonstrate strong administrative and organizational skills in support of the

program.

Strong demonstrated analytical and creative problem-solving skills.

Basic PC literacy.

Good customer service orientation and appreciation of role as Conduent’

representative.

Maturity of judgment under pressure/ability to diagnose level of user

need/distribute work effectively.

Considerable client and end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence (appearance, attitude & demeanor).

Flexibility and the ability to operate under stressful, time-sensitive deadlines.

Commitment to quality and personal ethics.

Ability to provide functional leadership to technical staff.

Ability to work independently, but as part of team concept.

WORKING CONDITIONS

Frequently works outdoors, with considerable bending, stooping, climbing,

crawling and lifting (40-60 lbs.), regular use of testing and diagnostic equipment.

Quick-reaction/high stress/customer-focused team environment

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Electrical & Electronics Engineering

Primary Location United States-Maryland-Linthicum

Organization Transportation

Unposting Date Aug 22, 2018, 10:59:00 PM

Req ID: 18014304