Conduent Sr. Professional - Client Solution Development in Lexington, Kentucky

Sr. Professional - Client Solution Development

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

Responsible for client solution design. Each role plays a part in ensuring that the overall solution that is designed and sold to the client (including the different technical or service components) meet the client requirements and are deliverable.

Primary focus would be on supporting HR or Healthcare business processes and/or customer experience functions. Experience supporting HR and Healthcare clients within commercial, but experience working with state or federal government healthcare would be beneficial as well.

Scope:

General:

  • Interprets internal or external business issues and recommends solutions/best practices

  • Recognized as an expert in own function

  • Decisions are guided by resource availability and functional objectives

  • Primarily domestic scope/accountability; may include some international scope/accountability

  • Progression to this level is typically restricted on the basis of business requirement

  • Familiarity with infrastructure components

  • Familiarity with call center or customer experience

  • Ability to understand and explore the analytics behind social media – responsible for compiling a solution for the customer experience and pricing

  • Familiarity with ‘chat’ and ‘digital inquiries’

Responsibilities:

  • Designed end to end solution for new proposals including infrastructure, applications and communication. Primarily supporting efforts for Customer Experience (Call Center Services)

  • Work with the business units to achieve PCI compliance.

  • Liaison between the business team and the SMEs to price a solution for infrastructure and communications.

  • Work with global procurement to identify preferred vendors and pricing

  • Work with vendors to identify features and functionality

  • Facilitate a technical review and approval of the solution

  • Maintain and facilitate communication with senior leadership – excellent communication skills (written and verbal are critical to success)

  • Ability to multi-task and effectively manage competing priorities

  • Travel is rare, but may be required on occasion.

Education & Years of Experience

  • Bachelors Degree preferred, but not required

  • 3-5 years’ experience in a similar role preferred.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Client Solution Development

Primary Location United States-Kentucky-Lexington

Other Locations United States-North Carolina-Raleigh, United States-New Jersey-Florham Park, United States-Utah-Sandy

Organization ITS

Unposting Date Ongoing

Req ID: 18011786