Conduent Senior Analyst (Workers’ Compensation) in Lexington, Kentucky

Senior Analyst (Workers’ Compensation)


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at at .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Our workers’ compensation solutions include medical bill review, clinical programs and analytics to improve efficiency and save budget.

Title : Services Senior Analyst (Workers’ Compensation)

Location: Prefer Amarillo, TX, Lakeland, FL, Lexington, KY, Irvine, CA; may consider other U.S. locations


  • Provide Sales support by performing software demonstrations, assist in responding to RFI or RFP questionnaires, and by providing pre-sales customer site workflow analysis.

  • Capture client requirements for new implementations as a Client Requirements Document (CRD) and manage the CRD process from project inception through customer “Go-Live”.

Assess existing software capabilities to meet client requirements, identifying any gaps in the CRD. Supply initial CRD solution responses and coordinate with Product Management staff where gap responses are required.

Lead iterative CRD discovery sessions as required to clarify the client requirement, and the our response.

  • Perform on-going application enhancement consulting in coordination with Product Management

  • Perform workflow analysis as required for new or existing customers.

  • Provide on-going support to Account Management staff to assist with customer questions related to software capability

  • Provide support to Account Management staff to assist and validate Account configuration p

  • Takes responsibility for investigative work to determine requirements,and specify effective business processes.

Organizes their implementation through improvements in information systems,

  • Takes responsibility for the detailed specification and modeling of recommended solutions


  • 5 years’ product experience in one or more of the following; Workers’ Compensations bill review, claims management, medical billing, PPO or MCO Networks, general healthcare industry or specialty review networks

  • Technical expertise including MS SQL Server, SQL Database, writing queries.

  • Experience communicating software functional requirements with vendors

  • Ability to incorporate and manage the balance between business, strategic and technical requirements when assessing capability gaps.

  • Effective communication skills and the ability to develop long-term business relationships.

  • Experience with cross-functional teams

  • Demonstrated ability to think creatively and strategically

  • Demonstrated ability to troubleshoot and resolve issues independently

  • Proficiency in Microsoft software applications

Travel: 10-20%

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. at

Job IM Business Analysis

Primary Location United States-TX-Amarillo

Other Locations United States-California-Irvine, United States-Florida-Lakeland, United States-Kentucky-Lexington

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18007241