Conduent Software Trainer (Workers' Compensation Bill Review) in Lakeland, Florida

Software Trainer (Workers' Compensation Bill Review)

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Our workers’ compensation solutions include medical bill review, clinical programs and analytics to improve efficiency and save budget.

Title : Software Trainer

Location: Prefer Lakeland, FL or Irvine, CA; may consider other Conduent U.S. locations

Position Overview:

Responsible for planning, developing and implementing product training programs to enable customers and staff to use our products, tools and processes.

Essential Duties:

  • Creates and maintains training programs for new and existing products and services. Programs will utilize blended learning models such as instructor-led training, online training, and/or asynchronous training.

  • Researches current trends in education and training; makes changes in curriculum and delivery methods based on that research.

  • Serves as a product specialist to both internal and external clients.

  • Supports development and enhancement of product user manuals, training guides, quick reference materials, and printed/online job aids.

  • Develops, manages and implements training programs for target audience of in-house staff, supervisors, managers, trainers and external software users.

  • Creates and implements training effectiveness tools and methodology used to measure, evaluate and improve training programs and publications.

  • Designs improvement action plans in courses and/or publications as needed.

  • Assures proper maintenance of training materials, records and other related documentation.

  • Develops and/or facilitates train-the-trainer sessions; provides trainer guides, job aids and support materials.

  • Plans and tracks training projects; conducts product/service/system analyses.

  • Provides the highest level of customer service to customers, whether these are current or prospective clients of the Company, vendors, staff, business partners or visitors.

  • Assists and cooperates with co-workers, supervisor and management; maintains positive morale within the unit by motivating and supporting staff.

  • Participates in and/or leads structured problem solving teams and applies statistical and other problem solving tools. Collaborates with others to effectively identify and resolve problems and conflicts.

  • Manages confidential client, financial and employee information with discretion and good judgment in accordance with department and Company guidelines.

  • Demonstrates a dependable work ethic.

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices; participating in professional societies.

Preferred Qualifications:

  • Undergraduate degree or equivalent experience.

  • Five years experience in the workers’ compensation industry, preferably in medical bill review.

  • Five years experience in instructional design, eLearning, and training desired.

  • Experience with training adults utilizing multiple methods of delivery such as online/web-based, instructor-led, and asynchronous training models.

  • Effective presentation skills, including the ability to adapt communication style to fit audience.

  • Very effective oral, written and presentation skills and the ability to develop long-term business relationships.

  • Ability to write correspondence, reports and training materials and user guides.

  • Experience performing and/or managing project tasks as a member of an implementation project team.

  • Demonstrated ability to rapidly assimilate technical knowledge.

  • Good organizational skills and the ability to handle multiple activities with changing priorities simultaneously.

  • Competency to utilize Company software and proficiency in Microsoft software applications and a willingness to learn new systems as necessary.

  • Ability to travel and work as needed to meet Company objectives.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf

Job Organization Learning & Development

Primary Location United States-Florida-Lakeland

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18007218