Conduent Product Manager - Workers' Compensation in Lakeland, Florida
Product Manager - Workers' Compensation
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Our workers compensation solutions include medical bill review, clinical programs and analytics to improve efficiency and save budget.
Title: Product Manager
Location: Lakeland, FL; may consider other Conduent U.S. locations
The Product Manager will be a key member of the organization driving the innovation and competitiveness of Conduent’s Workers’ Compensation products.
Establishing a product vision that meets the business challenges of the competitive workers’ compensation bill review industry
Driving product strategy to deliver a portfolio of high value solutions
Defining and formulating product features based on industry understanding, customer input, sales input and technology directions in a Business Requirements Document
Working with marketing to develop product positioning, sales strategies, and marketing strategies
Analyzing and understanding competitor products
Consulting on the conceptual design documents
Guidance, mentoring and supervising Business Analysts in gathering business/client needs and documenting the requirements
Promoting improvement processes between Development, QA and Compliance to ensure the most efficient software delivery model
Identifying, evaluating, and providing recommendations for product performance improvement
Collaborating with internal and external groups on workers’ compensation state fee schedule business specifications
Understanding the workers compensation industry and the related business needs of payers and providers
Researching state workers’ compensation fee schedules, memos, bulletins, announcements, emails, etc., for interpretation on how they impact Conduent Worker’s Compensation bill review software
Functioning as a product SME consulting with Software Change Requests, defects, and product enhancements requests to Development
Functioning as a Project Coordinator assisting with the prioritization of projects and work activities to insure adherence to compliance and project timelines
Responding to product questions and inquiries from internal and external clients
Providing architectural assistance to upper level management
Collaborating with other departments to effectively identify and resolve problems and conflicts
Works under the general supervision of the VP Product Management for special tasks and/or projects.
The position supervises Business Analysts
At least 10 years experience working in the worker’s compensation industry
Extensive working knowledge of workers’ compensation state fee schedules, CPT codes, ICD-9 and ICD-10, Medicare guidelines, and healthcare programs
Extensive knowledge and experience in the Medical Bill Review process
Experience with all Microsoft Office products
Working knowledge of Company products, department policies, and procedures
Ability to work at various levels within the Company, from working with Development on specifications, to preparing presentations and business cases for upper management
Strong analytical thinking and end-to-end problem solving skills
Strong team player with the ability to drive results independently and take initiative
Good organizational skills and the ability to handle multiple activities with changing priorities
Effective oral, written and presentation skills
Competency to utilize Company software and a willingness to learn new systems as necessary
Ability to remain positive while focused on moving forward, regardless of obstacles
Must be comfortable in a fast-paced environment
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf
Job Product, Portfolio & Platform Management
Primary Location United States-Florida-Lakeland
Organization Financial Service Healthcare
Unposting Date Ongoing
Req ID: 18014464