Conduent Analyst- Defined Benefits in Kochi, India

Analyst- Defined Benefits


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


  • Responsible for the development, implementation and-or administration of company or client employee benefit programs including but not limited to healthcare, flexible spending, & retirement (pension planning).

  • Provides administrative support in one or more specialized functions of Benefits administration.

  • 3-4 years of experience in benefits administration

  • Understand all aspects of assigned benefit plan in order to effectively provide customer service

  • Manage vendor relationships and serve as the point of contact on issue resolution for participants

  • Maintain positive and proactive communications in delivery of assigned benefit plan for employees

  • Ensure compliance to all federal and state laws, and client specific requirements

  • Assist with routine and periodic benefit plan audits.

  • Participate in annual open enrollment process including system updates, communications, and meetings, testing and working with assigned vendors as needed.

  • Research and recommend plan changes as needed.

  • Resolve queries using Root Cause Analysis / Quick Solver techniques

  • Participates in identifying and implementing process improvement opportunities

  • Involved in transition activities and streamlining process.

  • Bachelor’s Degree

  • Working knowledge of ERISA, DOL and IRS regulations

  • Analytical and critical thinking skills, including experience identifying problems and providing effective resolutions

  • Good Microsoft Excel and Word skills

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Benefits

Primary Location India-Kerala-Kochi

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18017262