Conduent Course Administrator in Indianapolis, Indiana

Course Administrator

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Description

The Course Administrator will provide learning administrative and service support to clients including oversight and implementation of courses and curriculum as assigned . The Course Administrator will be responsible for organizing and supporting learning events as requested by external customers. The Course Administrator job will require the use of a defined delivery process and toolset to provide consistent service to the customer. Extensive collaboration and daily interactions providing status of deliverables to customers is key to success in this job. In addition, the individual will be required to proactively manage issues and overall customer/account team expectations and escalate to management as needed. The Course Administrator will be required to team with both the customer and others to coordinate high quality events and Instructor Led Training. The ability to listen effectively, resolve issues, problem solve, add value and facilitate customer interactions will lead to effective customer relationship management and success in this role. Planning and organizing abilities are a must for individuals to work through the numerous tasks associated with successfully delivering learning events.

This position will be located at a client site in Indianapolis, Indiana.

Primary Accountabilities

  • Coordinates training delivery support for multiple events/instructor led sessions per month. This includes instructor scheduling, materials production and shipping, classroom setups.

  • Identifies facility needs for events/sessions.

  • Coordinates on-site delivery needs.

  • Coordinates training room scheduling, registration and enrollment process, issues and needs.

  • Coordinates cancellation process.

  • Communicates via e-mail, voice and face-to-face with clients and Delivery Support Team and events/sessions sponsor/attendees: progress, problem escalation, issue resolution, customer satisfaction or feedback.

  • Identifies and schedules resources needed to deliver the program.

  • Adapts Xerox processes and standards to customer needs based upon defined event/session scope.

  • Identifies, resolves and escalates event/session delivery issues.

  • Recommends to event/session sponsor event/session cancellation based upon enrollment activity.

  • Maintains sponsor/attendees/account team relationship and manages sponsor/attendees/account team expectations as it pertains to the event/session.

  • Assures service provided for the event/session is consistent with expectations for the experience/program.

  • Takes steps to anticipate issues that will affect the budget, service quality or customer satisfaction.

  • Maintains event/session content and materials version control.

  • Generates communications to leaders and participants at the event/session level.

  • Support vendor relationships to ensure effective delivery of services.

  • Performs transactions in the Learning Request Workflow (LRW) and Learning Management System (LMS) including setup of sessions, report creation, learning history processing, and more.

Qualifications

  • Learning Management System experience with SuccessFactors Plateau preferred.

  • Thorough understanding of customer service concepts.

  • Proficient in all Microsoft Office applications and other system applications.

  • Thorough knowledge of time management techniques.

  • Must be able to facilitate problem solving and conflict resolution with internal and external contacts.

  • Must have a proven record of superior customer service behavior.

  • Must demonstrate to customers the ability to add value through customer service interactions.

  • Must be able to create, implement and execute against a logistical plan.

  • Must have exceptional communication skills.

  • Works well in a team environment.

  • Ability to make sound decisions.

  • Ability to work independently.

  • Develops solid relationships with customers and members of other departments.

  • Must be very detail oriented.

  • Must be able to determine the appropriate communication channel to effectively distribute information and to resolve problems.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Training

Primary Location United States-Indiana-Indianapolis

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18010570