Conduent Professional II, Client Services in Iasi, Romania

Professional II, Client Services


RPA - Automation Program Manager

  • Leads the Project Prioritization and Selection Process

o Provides a structured approach to project selection

o Aligns projects to strategy and priorities

o Scopes and defines Projects

  • Coordinates and organizes project pipeline based on resource availability.

  • Gathers the fundamental process performance requirements and needs from our Customers.

  • Improves customer process performance using automation and innovation

o Focus on critical inputs and outputs

o Process complexity reduction

o Define requirements for implementation of automation tools

o Perform configuration of automation tools

  • Leads cross-functional teams to define the current state:

o Develop and execute a data collection plan

o Collect and comprehend baseline information of current process client workflows, performance, business rules and key metrics

  • Leads cross-functional teams to define the future state:

o Propose, evaluate and select innovation solutions to deliver value and benefits defined

o Design “to-be” process maps, user stories and storyboards

o Work with program manager(s) to develop pilot plan and solution

o Define and track quantitative project success measures & integrate into plan

  • Facilitates cross-functional interface between the client, business and technical development teams. (In agile terms, the candidate would be interacting with the product owners, scrum team, and scrum master.)

  • Provides ongoing consulting during development, deployment and ongoing support of solutions


  • Relevant experience in RPA or process mapping.

  • RPA software knowledge or experience

  • Project management skills

  • Bachelor's Degree preferred.

  • 3 years of experience in developing technical configuration requirements and/or system engineering preferred.

  • 5-7 years or experience with structured process improvement methodology

Job Client Services

Primary Location Romania-Iasi-Iasi

Other Locations Poland-Lodz-Lodz

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18006886