Conduent Learning Administrator with English and German in Iasi, Romania

Learning Administrator with English and German

Description

As a Learning and Development Administrator you will perform the following tasks:

Primary duties and responsibilities

  • Provides direct support to the Learning and Development Coordinator and Course Owner.

  • Answers routine enquiries regarding training courses and schedules within agreed SLA

  • Compiles data for analysis and reporting and may perform routine analyses

  • Updates processes/ work instruction/ job aids as required

  • Provides back-up as needed for all other team members as assigned

  • Usage of a defined delivery process and toolset to provide consistent service to customer

  • Adapts Conduent and standard processes to customer needs based upon defined course/ session scope

  • Creates Subjects, Offerings and Programs on Learning Administration System (XLAS, CW)

  • Assists and supports program managers with additional relative tasks

  • General office administration and data entry duties

  • Has the ability to coordinate issues proactively, accurately assess and answer general learner and program manager queries

  • Manages learning and development tools, feeds and updates relevant data in the systems, maintains databases and records

  • Routine helpdesk tasks - answers enquiries via email and/or telephone

Specific Duties and Responsibilities

  • Database management / Training entry (end to end process: creation to evaluation)

  • Co-ordinates and organizes meetings and events including booking of venues, travel arrangements, invites delegates, arranges hospitality and equipment requirements, prepares presentations and reports

  • Liaises with the course owners and sites

  • Organises logistic requirements prior to all training sessions including: booking rooms and AV equipment, ordering catering, ordering printing and materials

  • Sends invites, reminders and pre-course work via various systems (XLAS, LMS, Outlook, etc)

  • Handles enquiries and requests from vendors, program managers and participants in relation to cancellations, registrations, and updates

  • Manages internal queries through LAS

  • Updates information in LAS, LMS and Excel spread-sheets

  • Cancels or moves employees’ training courses

  • Checks to see if an employee is suitable for the course that they want to attend

  • Emails confirmations to employees, managers and course owners

  • Payments & Invoicing

  • Reporting

Occasionally, the Learning Administrator might be required to offer on-site support on the day of training sessions including:

  • Arranging building access, Wi-Fi and network access

  • Delivering rosters, printing and materials to the room, ensures all AV equipment has been supplied and any presentations are ready

  • Operating audio visual equipment during training programs

  • Ensuring all catering has been delivered

  • Meeting the vendor and providing assistance throughout the day

  • Liaising with internal and external vendors, program managers and participants located globally via email, internal instant messaging, phone and face-to-face

Job Organization Learning & Development

Primary Location Romania-Iasi-Iasi

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18015225