Conduent Analyst II, Workforce Administration in Iasi, Romania

Analyst II, Workforce Administration


Workforce Optimization Analyst

Candidatul ideal

  • Excel abilities

  • English language skills

  • Communication and problem solving skills

  • Positive attitude and team player

Descrierea jobului

  • Monitoring the contractual KPI’s (key performance indicators), followed by needed corrections. All actions need to be taken in accordance with the procedures;

  • Adjust resources schedule based on the information received via email/ phone/ tickets in order to make sure that we have the right capacity at the right time, to achieve targets;

  • Monitor in specific systems the agents performance, absenteeism and availability to the schedules. Take actions if there are differences between what was planned and actual results, following the procedures;

  • Record relevant events and incidents;

  • Review weekly schedules (made by the WFM Scheduler) and determine if the best optimization for the available agents is in place, according with expected workload;

  • Keeping up to date daily/ weekly documents.

Job Workforce Administration

Primary Location Romania-Iasi-Iasi

Organization Commercial Sector

Unposting Date Ongoing

Req ID: 18008164