Conduent Customer Care Associate III in Houston, Texas

Customer Care Associate III

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Seeking - Full Time Permanent Customer Care Associate III

Do you enjoy helping others? We want to hear from you!

Currently, we are seeking up to (10) excellent Customer Care Associate III's to join our team in Houston, TX

Job Specifics:

  • Shifts will be scheduled during our normal business operating hours anytime between 5:00 AM – 10:30 PM - 7 days a week with days off depending on shift. Applicants must have open availability to work any hours scheduled during operating hours!

  • Bilingual English-Spanish (preferred)

  • Expected Start Date: 08/06/18

Job Description:

As a Customer Care Associate III working in a call center environment, you will be working to support customers inquiring about credit card accounts.

Your responsibilities will include, but are not limited to the following:

  • This role requires white glove service as it relates to Soft Skills.

  • We expect the candidates to be sensitive to the needs of our patients and go above and beyond to provide world class customer service.

  • Detail Oriented and Multi-tasking ability.

  • Responds to telephone inquiries and complaints using standard scripts and procedures.

  • Gathers information, researches/resolves inquiries and logs customer calls.

  • Communicates appropriate options for resolution in a timely manner.

  • Informs customers about services available and assesses customer needs.

  • Prepares standard reports to track workload, response time and quality of input.

  • Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.

  • Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

  • Using a computerized system, responds to customer inquiries in a call center environment.

  • To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities.

  • Agents will have at their disposal a range of tools, processes and systems to address the customer’s inquiries with speed and efficiency.

  • The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers.

  • Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.

  • Senior level job with extensive work experience.

  • Has developed expertise in a variety of work processes through job-related training.

  • Generates new and innovative solutions to complex problems, and proposes improvements to processes.

  • Analyzes complex technical problems and delivers solutions where precedent may not exist.

  • Works autonomously within established procedures and practices.

  • May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules.

  • A portion of time is normally spent performing individual tasks relation to the unit or sub-unit.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Customer Care

Primary Location United States-TX-Houston

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18017359