Conduent Call Center Workforce Business Partner II - IEX Experience Preferred in Houston, Texas

Call Center Workforce Business Partner II - IEX Experience Preferred

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Job Summary:

The Workforce Business Partner will be responsible for the daily operational oversight of their workforce management teams typically consisting of Workforce Managers, Analyst and Workforce Administrators. They will also work closely with their respective client WF contacts as well.

Job Description:

The Workforce Business Partner will perform all or some of the following Job description:

  • Responsible for the development and management of the team of WF Managers & Analysts

  • Direct the work of the workforce management team to meet set service level goals

  • Primarily responsible for forecasting workloads/resources required to process workloads, scheduling resources, managing real-time adjustments to resources, and generation of reporting and analysis required to manage these processes efficiently

  • Work with business leadership to coordinate processes to meet the operational and strategic needs of the business, to advise on potential opportunities or hazards that affect the business' ability to meet strategic goals, and to solicit feedback that influence the operations of workforce management

  • Responsible for directing the work of secondary responsibilities that are unique to individual business units.

Minimum Requirements / Knowledge / Skill

  • Experience with managing and/or interacting multiple teams at multiple locations

  • Exceptional knowledge of MS Office products and familiarity with database concepts

  • Demonstrated analytical and problem solving skills

  • Experience with high level client interaction

  • Proven communication skills: verbal, written, and interpersonal

  • Proven leadership skills / people management STRONGLY PREFERRED

  • IEX experience a PLUS

  • Experience with forecasting methods and concepts

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Workforce Administration

Primary Location United States-South Carolina-Columbia

Other Locations United States-TX-Houston, United States-TX-El Paso, United States-Virginia-Chesapeake, United States-North Carolina-Charlotte, United States-Tennessee-Nashville

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18011100