Conduent Associate IV, Service Delivery Client Network Services in Hermosillo, Mexico

Associate IV, Service Delivery Client Network Services

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

The Server Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

Scope:

  • Uses best practices and knowledge of internal or external business issues to improve products or services

  • Acts as a resource for colleagues with less experience

  • Requires in-depth knowledge and experience

  • Decisions guided by policies, procedures and business plan

Primary Responsibilities:

  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

  • Perform regular security monitoring to identify any possible intrusions.

  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

  • Perform regular file archival and purge as necessary.

  • Create, change, and delete user accounts per request.

  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.

  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.

  • Maintain data center environmental and monitoring equipment.

Requirements:

  1. Batchelor Degree with a technical major, such as engineering or computer science.

  2. Knowledge Microsoft Windows Server 2003, 2008, 2012 and 2016

  3. Administration of following services:

  4. Active Directory

  5. DNS

  6. DHCP

  7. Antivirus administration (McAfee EPO preferred)

  8. Experience in Virtualization platform, VMWare Preferred.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Client Network Services

Primary Location MX-Sonora-Hermosillo

Organization Conduent Corporate

Unposting Date Sep 11, 2018, 11:59:00 PM

Req ID: 18005291