Conduent Call Center Service Delivery Site Coordination Manager I in Hamilton, New Jersey
Call Center Service Delivery Site Coordination Manager I
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
- Responsible as the on-site account focal point for delivery of day-to-day services that are contracted by Conduent customers.
Adapts departmental plans and priorities to address resource and operational challenges
Requires in-depth knowledge and experience
Decisions are guided by policies, procedures and business plan; receives guidance from manager
Generally domestic accountability
Call Center Operations Management experience STRONGLY PREFERRED.
Tolling Experience a PLUS.
THIS IS AN ONSITE POSITION IN NEWARK, NJ. NO RELOCATION ASSISTANCE AVAILABLE
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Service Delivery Site Coordination
Primary Location United States-New Jersey-Newark
Other Locations United States-New Jersey-Hamilton, United States-New York-Staten Island, United States-New Jersey-Somerset
Organization Public Sector
Unposting Date Ongoing
Req ID: 18007251