Conduent Onboarding Specialist in Guatemala City, Guatemala
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .
Role and Responsibilities
- This position is responsible for engaging clients and coordinating the onboarding process from the sales phase through to contract/PO and project team assignment.
Primary point-of-contact during onboarding
Establishes relationships with client
Creates and maintains all office systems tools utilized throughout onboarding
Possesses general understanding of customer’s proposed environment
Possesses general understanding of all Midas solutions
Responsible for becoming familiar with all Midas software updates
Possesses general understanding of communication methods (VPN)
Possesses general understanding of interfaces & integration methodologies
Coordinates between colleagues (IT, Integration Solutions, Software Distribution, etc) to ensure successful and efficient onboarding
Interacts frequently with clients and coordinates timely response to client inquires
Creates and processes client quote requests
Processes all incoming contracts
Participates in the RFP response process
Acts in the role of Project Coordinator for assigned projects ensuring appropriate resources are identified, timelines are met, and project close down procedures are followed to facilitate timely billing
Other related duties as assigned
Qualifications and Education Requirements
Bachelor’s degree required, preferably in computer or healthcare related field. Minimum of two years’ experience in a customer-facing/troubleshooting or analysis role and/or two years’ project management experience. A combination of experience and certifications may be substituted for the degree.
Ability to communicate effectively, both verbally and in writing with customers, co-workers and business contacts in a courteous and professional manner
Knowledge of effective customer relations
Organization and time management skills
Ability to function effectively on a work team
Skilled at organization and time management
Ability to effectively manage competing priorities and function in a complex and evolving environment
Knowledge of Microsoft Office products
Knowledge of Microsoft Project software
Ability to establish effective, professional working relationships with clients and co-workers
Strong Analytical ability Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Project Management
Primary Location Guatemala-Guatemala-Guatemala City
Organization Financial Service Healthcare
Unposting Date Ongoing
Req ID: 18020780