Conduent Onboarding Specialist in Guatemala City, Guatemala

Onboarding Specialist

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Role and Responsibilities

  1. This position is responsible for engaging clients and coordinating the onboarding process from the sales phase through to contract/PO and project team assignment.
  • Primary point-of-contact during onboarding

  • Establishes relationships with client

  • Creates and maintains all office systems tools utilized throughout onboarding

  • Possesses general understanding of customer’s proposed environment

  • Possesses general understanding of all Midas solutions

  • Responsible for becoming familiar with all Midas software updates

  • Possesses general understanding of communication methods (VPN)

  • Possesses general understanding of interfaces & integration methodologies

  • Coordinates between colleagues (IT, Integration Solutions, Software Distribution, etc) to ensure successful and efficient onboarding

  • Interacts frequently with clients and coordinates timely response to client inquires

  • Creates and processes client quote requests

  • Processes all incoming contracts

  • Participates in the RFP response process

  • Acts in the role of Project Coordinator for assigned projects ensuring appropriate resources are identified, timelines are met, and project close down procedures are followed to facilitate timely billing

  • Other related duties as assigned

Qualifications and Education Requirements

Bachelor’s degree required, preferably in computer or healthcare related field. Minimum of two years’ experience in a customer-facing/troubleshooting or analysis role and/or two years’ project management experience. A combination of experience and certifications may be substituted for the degree.

Required Skills

  • Ability to communicate effectively, both verbally and in writing with customers, co-workers and business contacts in a courteous and professional manner

  • Knowledge of effective customer relations

  • Organization and time management skills

  • Ability to function effectively on a work team

  • Skilled at organization and time management

  • Ability to effectively manage competing priorities and function in a complex and evolving environment

  • Knowledge of Microsoft Office products

  • Knowledge of Microsoft Project software

  • Ability to establish effective, professional working relationships with clients and co-workers

  • Computer literacy

  • Strong Analytical ability Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Project Management

Primary Location Guatemala-Guatemala-Guatemala City

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18020780