Conduent Payment Services Associate in Glen Burnie, Maryland

Payment Services Associate


Wholesale Lockbox, PM Shift

Conduent Business Services - Glen Burnie MD

Purpose of Position:

The position is required to process complex and sensitive client accounts involving multiple sorts, extra transaction processing and multiple position decision points. Further responsibilities include extracting the contents, negotiating the checks and preparing the output according to the customer instructions within the timeframe established.

Key Accountabilities:

  • Negotiate client incoming mail as per client instructions (ie. Check negotiations, stapling, and overall mail package preparation).

  • Prepare batches of checks and invoices based on client specifications, with a focus on payee name, date and currency.

  • Package back-up material requires, in accordance with client specifications for delivery thru USPS, FedEx or UPS.

  • Responsible for meeting client deadlines.

  • Meet or exceed departmental productivity and quality standards.

  • Cross-train to process the ability to support all functions within the department.

Core Relationships:

  • All areas within lockbox, ie. Scanning and Data Entry.

  • Majority of direct communication involves clients, where positive interactions are essential to ensure success.

  • Employee may be required to interact with a client during client tours or client conference calls to discuss processing

Job Requirements:

  • Must be at least 18 yrs. of age

  • Must have at least a High School Diploma or GED

  • Must have at least 2 years of Lockbox or similar financial operations experience with basic PC skills

  • Have strong communication skills (both verbal and written)

  • Able to lift 20 lbs.

  • Able to read/interpret complex client instructions to process Account Receivable payments

  • Work under tight operating deadlines that will change during the shift

  • Able to pass a drug screen and background investigation.


1000 Stewart Ave

Glen Burnie, MD 21061


Sunday-Thursday 9:00pm-6:00am

Pay Rate: $11.50/hour

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Service Delivery Payment Services

Primary Location United States-Maryland-Glen Burnie

Organization Financial Service Healthcare

Unposting Date Ongoing

Req ID: 18017590