Conduent Benefits Communications Manager in Florham Park, New Jersey

Benefits Communications Manager


Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .


Lead the strategy and content creation for Conduent’s benefits communications and campaigns, ongoing. Be the point of contact and coordination for messaging across various departments, to ensure all items are completed and delivered as needed. Develop and support in the development and implementation of strategic communications, outreach programs/campaigns, and initiatives designed to proactively inform, inspire and engage our employee population. Responsible for driving end-to-end delivery of work, including the coordination of shared and expert resources for client deliverables; interfacing with the internal service delivery team; ensuring the timely delivery of materials; and company-specific solutions and branding needs.


  • Lead HR/benefit communication strategies for Conduent designed to inform, inspire and engage plan sponsor participants, senior leadership and other stakeholder groups.

  • Oversee communication planning and strategy development for the Conduent benefits team and the employees we serve.

  • Partner closely with project managers and other department leads to develop campaign-specific communication strategies including best practices, desired outcomes, communication channels, and target audiences.

  • Be the subject matter expert (SME) for strategy, communication and content creation. Provide solutions for effective communications to ensure delivery of relevant and impactful benefits communications.

  • Craft, edit and manage the development of content for a wide range of HR/benefit communications, including open enrollment materials, change management communications, new-hire kits, summary plan descriptions, 401(k) education and retirement planning materials, defined benefit communications.

  • Develop best practices, standards and templated solutions to improve efficiencies and effectiveness for our core offerings.

  • Measure and assess the impact of communications activities. Use data to make decisions on future communications.

  • Facilitate the review process (e.g., proofreading, technical review) to ensure communication materials comply with best practices and regulatory requirements (i.e., ERISA and HIPAA).

  • Coordinate with graphic designers, print vendors, and email deployment team.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at .

Job Human Resources

Primary Location United States-New Jersey-Florham Park

Organization Conduent Corporate

Unposting Date Jun 26, 2018, 10:59:00 PM

Req ID: 18009582