Conduent Learning Delivery Specialist in Everett, Washington

Learning Delivery Specialist

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Job Summary

The Learning Delivery Specialist role is responsible for supporting training delivery logistics support and scheduling of training events. The ideal candidates are experienced and knowledgeable operations and administration professionals who provide specific support to the end to end process of scheduling corporate training events. Their focus is on providing training delivery logistics support/reporting/data analytics to client business partners and customers.

These resource focal role requires the following behaviors: high-touch relationship building and communication – frequent regular personal interaction necessary to build/maintain relationships; understanding of business programs and needs, quick responsiveness to emergent/customer critical issues – providing in the moment resolution to ensure high levels of customer satisfaction. Frequent interaction with management to address training needs/challenges; immediate collaboration, quick response, research, resolve, follow-up, and communication; certification and site readiness is critical to flow of manufacturing in production environment; many moving parts requires agile coordination and extreme attention to detail.

The Resource Focal role provides the following services/expertise:

  • Scheduling

  • Rostering | Records Management

  • Workflow tool and Learning Management System

  • Reporting, data, analytics

  • Learner Care | Multi-Tiered User Support

Key Responsibilities

  • Facilitate client meetings

  • Schedule strategic meetings designed to discuss, capture, and review business requirements, trend analysis data and forecasting of training needs/demand; solve for enrollment challenges, optimization, escalated issues, capacity planning, penalty risk mitigation, etc…

  • Perform data analysis and reporting for scheduled events

  • Provide the output of data analysis to Boeing

  • Records Management | Rostering Management | Learner care

  • Develop and maintain excellent client relationships through high customer and service delivery.

  • Gather, understand, translate, and validate business requirements

  • Ability to prepare weekly metric/data reporting in Microsoft Excel and create graphics/visuals of data in PowerPoint for partner/customer meetings

  • Prepare, interpret and report data – Ensure data integrity

  • Ability to gather, understand, and synthesize business requirements

  • Adapt Conduent processes and standards to client needs based upon defined event/session scope.

  • All other duties as assigned.

Knowledge, Skills, and Abilities

  • Bachelor’s Degree preferred

  • 3 or more years related work experience, including effective presentation and leadership skills

  • Proficient in all Microsoft Office applications.

  • Experience providing data analytics

  • Strong meeting facilitation skills

  • Problem solving, communications – solid verbal/written skills, customer service skills

  • Knowledge of and experience with service ticketing systems (e.g. Zendesk, KANA)

  • Knowledge Lean six sigma preferred

  • International | Global support services experience (preferred)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Training

Primary Location United States-Washington-Everett

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18012509