Conduent Client Services Associate I in Erlanger, Kentucky

Client Services Associate I

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Monday through Friday from 2:00 PM until 10:00 PM, but will require flexibility due to production schedules and other client deadline targets.

Tasked with but not limited to:

Creating test plan/test cases

Opening defects

Reviewing the print output files based on input files

Reviewing the print output files against the print requirements

Report testing using Conduent portal/or Client portal

Technical validation - checking process flow on servers, etc.

Assist with project management, attend key project meetings to ensure out requirements are understood, etc.

Purpose:

  • Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

Scope:

General:

  • Entry Level with little or no prior work experience

  • Acquires basic skills to perform routine tasks

  • Work is routine and requires minimal problem resolution

  • Completes work with limited autonomy

  • Works with either close supervision or under clearly defined procedures

Primary Responsibilities:

  • Keys data into automated system and verifies input

  • Conducts audits and reviews/analyzes data and documentation

  • Responds to routine questions related to area of responsibility

  • Gathers information, researches and/or resolves inquiries

  • Communicates appropriate options for resolution in a timely manner

  • Provides functional guidance, training and assistance to lower level staff

  • Prepares standard reports to track workload, response time and quality of input

  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

  • Uses the organization's resources to enhance customer / client satisfaction

  • Evaluates improvements to various systems

  • Ensures that data and information are sufficiently accurate and reliable.

  • All other duties as assigned

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Client Services

Primary Location United States-Kentucky-Erlanger

Organization Financial Service Healthcare

Unposting Date Sep 6, 2018, 10:59:00 PM

Req ID: 18017132