Conduent Application Support in East Syracuse, New York
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/enterprise/www.conduent.com .
POSITION DESCRIPTION: Application Support
Principal Duties and Responsibilities:
The GRM Support Center handles all telephone, email, and Website inquiries for the Government Records Management Department of Conduent.
Duties and responsibilities of a Technical Level II Technical Support Associate include, but are not limited to the following to ensure optimal system and user operations:
Troubleshoot Desktop/Laptop Operating System and Software related Issues
Troubleshoot Printer, Scanners, and Copier related issues
Responsible for new hardware and new client desktop setup
Assist in coordination and/or referrals to appropriate vendors or service personnel for IT related
hardware and software issues
Maintain Inventory of IT related hardware
Troubleshoot and decommission hardware as assigned
Report any fact or suspicion of unauthorized hardware utilization
Assist with install and troubleshooting of Microsoft Operating System and software issues
Perform Quarterly audits of Windows Operating System Security settings utilizing industry best practices and federal and state guidelines with supervision of the IT Manager
Maintain acceptable Windows and Third-Party software patch levels utilizing data provided by WSUS and third party evaluation tools
Reporting and maintenance of Antivirus software statistics
Identify, investigate and research user questions and problems, and provide resolution, including follow up on internal IT Helpdesk Tickets
Report any fact or suspicion of unauthorized software installation
Research and provide input for department related procedures and documentation
Complete IT help desk ticket reporting as required
Complete or assist with system outage reporting and documentation
D. Other duties as required
Minimum Bachelor's Degree or equivalent Military/other experience in technical field (IT and computer related)
Knowledge or willingness to learn MDT imaging and other system support tools needed.
Familiarty with basic networking terminology/topology DNS, TCP/IP, LAN WAN etc.
In-depth knowledge of Microsoft Server Operating Systems and Office Suite
Good communication skills – written, verbal, and interpersonal – with technical and non-technical individuals
Ability to work alone and as part of a team in a normal office environment
Willingness to work overtime and work a flexible schedule
Ability to maintain confidentiality
Occasional lifting (computers, monitors, servers, etc.) and kneeling/crawling for telephony or technical set up (connecting data lines, etc.)
Ability to travel (local and overnight) as needed
Familiarity with Windows Server Update Services, Windows Group Policy Tools
Microsoft Certified Professional, MCP Internet
Software/Hardware/Networking Certifications (i.e. MCSE , AAA, Adobe Graphic design)
Operating System Certifications (i.e. Windows, Unix, MAC, Linux)
Electronic Document and Printing Professional Certification (EDPP)
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .
Job Service Delivery Client Network Services
Primary Location United States-New York-East Syracuse
Other Locations United States-New York-Queens, United States-TX-Dallas
Organization Conduent Corporate
Unposting Date Ongoing
Req ID: 18008710