Conduent Medicaid Deputy Account Manager in Concord, New Hampshire

Medicaid Deputy Account Manager

Description

The Medicaid Deputy Account Manager plays an active role in the account’s day-to-day management. This position serves as the operations manager, managing staff assigned to all operational business activities. Additionally, this position reports to the account manager any concerns arising from both internal operations and external relations.

  • Builds effective relationships with the client’s management team, community groups, and other stakeholders

  • Maintains and enhances existing client relationships and ensures customer satisfaction

  • Analyzes client’s needs and makes recommendations of additional product/services offered by Conduent

  • Leads operations teams and ensure all Service Level Agreements are met or exceeded.

  • Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed

  • Provides regular updates to senior management regarding client issues, budgets, etc.

  • All other duties as assigned

Required:

3-5 years healthcare experience

3-5 years management experience

2 years project management experience

4 year degree

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Management

Primary Location United States-New Hampshire-Concord

Organization Government

Unposting Date Ongoing

Req ID: 18014716